Description of problem: 'Open a New Support Case' should trigger login dialog when not logged-in. When one is not logged-in (Log Viewer) and he expands right-side minimalized 'Recommendations' pane and clicks on 'Open a New Suport Case', he gets Error 401 Unauthorized Obvously but the code could be clever enough to trigger login dialog. He login session is not established anyway so first check for session and if not then trigger login. Version-Release number of selected component (if applicable): redhat-support-plugin-rhev-3.4.0-4.el6ev.noarch How reproducible: 100% Steps to Reproduce: 1. Log Viewer, do not login inside RH Customer Portal 2. expand right-side 'Recommendations' pane 3. click 'Open a New Support Case' Actual results: Error 401 Unauthorized Expected results: trigger login to be more friendly :) Additional info:
out of scope for 3.4.2, missing from tracker bug: [RHEV] 3.4.2 Bug tracker - https://bugzilla.redhat.com/show_bug.cgi?id=1123858. moving to 3.4.3
fail, there's no popup dialog but two 'Unauthorized.' "orange" boxes. why two? see screenshot. redhat-support-plugin-rhev-3.5.0-0.el6ev.noarch
screenshot- https://bugzilla.redhat.com/attachment.cgi?id=939154 (i messed tabs with BZs)
The two messages is a known issue and a fix is being worked on. However I am confused on how you got in this state. When selecting Red Hat Access: Support a modial dialog is forced. However it looks like you went to open a case through the log viewer. When using the log viewer a login is forced when the user selects "Red Hat Diagnose" which happens before the "Open a New Support Case" button is displayed. Are you seeing different behavior?
Steps to Reproduce: 1. Log Viewer, do not login inside RH Customer Portal 2. expand right-side 'Recommendations' pane 3. click 'Open a New Support Case' so it states clearly what is the flow. If you go to 'Log Viewer' there appears 'Unauthorized' message, then you expand right-side arrow, the 'Unauthorized' message is still visible. Then you click on 'Open a New Support Case', (known) two 'Unauthorized' messages appear. The bug is about the fact that if it knows you are not logged in it should cause appearance of login dialog (like if one would lick on 'Log In' inside Log Viewer). It has nothing to do with 'Red Hat Diagnose'.
This is a bigger fix than initially thought. Moving to be fixed in z-stream
missed the build date, moving to 3.5.5, please consult PM if you think this bug is urgent and should block 3.5.4
Closing as won't fix. We don't force the user to log in because you should still be able to view logs without logging into the customer portal. If we force the user to login then they would never be able to see any logs without having a customer portal account. If the user does elect to use the diagnose button then they will see the login popup.
This is not the same flow as in log collector. This is when opening a new case after you viewed the logs or pressed the button to do that.
(In reply to Yaniv Dary from comment #13) > This is not the same flow as in log collector. This is when opening a new > case after you viewed the logs or pressed the button to do that. Yaniv, To open a "a new case after you viewed the logs" you must have pushed the "Red Hat Diagnose" button. You cannot push the "Red Hat Diagnose" without either being already logged in or being presented with a modal dialog *to* login. Hence, you cannot get to the page in the Log Viewer where the "Open a New Support Case" button is active without being logged in. Keith