1109398 – Unable to retrieve active subscriptions from subscription-manager ui and cli

Bug 1109398 - Unable to retrieve active subscriptions from subscription-manager ui and cli

Summary: Unable to retrieve active subscriptions from subscription-manager ui and cli

Keywords:
Status:	CLOSED CURRENTRELEASE
Alias:	None
Product:	Red Hat Satellite
Classification:	Red Hat
Component:	Subscription Management
Sub Component:
Version:	6.0.3
Hardware:	Unspecified
OS:	Unspecified
Priority:	unspecified
Severity:	unspecified
Target Milestone:	Unspecified
Assignee:	Eric Helms
QA Contact:	Corey Welton
Docs Contact:
URL:	http://projects.theforeman.org/issues...
Whiteboard:
Depends On:
Blocks:
TreeView+	depends on / blocked

Reported:	2014-06-13 19:14 UTC by sthirugn@redhat.com
Modified:	2019-09-25 20:48 UTC (History)
CC List:	3 users (show)
Fixed In Version:
Doc Type:	Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed:	2014-07-02 14:09:04 UTC
Target Upstream Version:
Embargoed:

Attachments	(Terms of Use)
Active Subscriptions retrieval failed (55.74 KB, image/png) 2014-06-13 19:14 UTC, sthirugn@redhat.com	no flags	Details
View All

Links
System	ID	Private	Priority	Status	Summary	Last Updated
Foreman Issue Tracker	6249	0	None	None	None	2016-04-22 16:25:34 UTC

Description sthirugn@redhat.com 2014-06-13 19:14:09 UTC

Description of problem:
subscription-manager-gui - Retreiving active subscriptions failed

Version-Release number of selected component (if applicable):
* apr-util-ldap-1.3.9-3.el6_0.1.x86_64
* candlepin-0.9.19-1.el6_5.noarch
* candlepin-scl-1-5.el6_4.noarch
* candlepin-scl-quartz-2.1.5-5.el6_4.noarch
* candlepin-scl-rhino-1.7R3-1.el6_4.noarch
* candlepin-scl-runtime-1-5.el6_4.noarch
* candlepin-selinux-0.9.19-1.el6_5.noarch
* candlepin-tomcat6-0.9.19-1.el6_5.noarch
* elasticsearch-0.90.10-4.el6sat.noarch
* foreman-1.6.0.17-1.el6sat.noarch
* foreman-compute-1.6.0.17-1.el6sat.noarch
* foreman-gce-1.6.0.17-1.el6sat.noarch
* foreman-libvirt-1.6.0.17-1.el6sat.noarch
* foreman-ovirt-1.6.0.17-1.el6sat.noarch
* foreman-postgresql-1.6.0.17-1.el6sat.noarch
* foreman-proxy-1.6.0.7-1.el6sat.noarch
* foreman-selinux-1.6.0-4.el6sat.noarch
* foreman-vmware-1.6.0.17-1.el6sat.noarch
* katello-1.5.0-26.el6sat.noarch
* katello-ca-1.0-1.noarch
* katello-certs-tools-1.5.5-1.el6sat.noarch
* katello-installer-0.0.48-1.el6sat.noarch
* openldap-2.4.23-31.el6.x86_64
* pulp-katello-0.3-3.el6sat.noarch
* pulp-nodes-common-2.4.0-0.20.beta.el6sat.noarch
* pulp-nodes-parent-2.4.0-0.20.beta.el6sat.noarch
* pulp-puppet-plugins-2.4.0-0.20.beta.el6sat.noarch
* pulp-puppet-tools-2.4.0-0.20.beta.el6sat.noarch
* pulp-rpm-plugins-2.4.0-0.20.beta.el6sat.noarch
* pulp-selinux-2.4.0-0.20.beta.el6sat.noarch
* pulp-server-2.4.0-0.20.beta.el6sat.noarch
* python-ldap-2.3.10-1.el6.x86_64
* ruby193-rubygem-net-ldap-0.3.1-3.el6sat.noarch
* ruby193-rubygem-runcible-1.1.0-2.el6sat.noarch

How reproducible:
Always

Steps to Reproduce:
1. Register a content host to Sat6 using subscription-manager-gui using following steps
2. Launch subscription-manager-gui
3. Click System -> Register -> Uncheck - I will use an Activation Key. click Next
4. Enter Credentials.  Note: Check - Manually attach subscriptions after registration
5. Select the Organization
6. Select environment/content view option. Click Register.
7. After registration, Navigate to "All Available Subscriptions" and click "Update"

Actual results:
Retrieving active subscriptions errored - (see screenshot)
Unable to search for subscriptions:  Couldn't find organization 'ACME_Corporation'

production.log
==> /var/log/foreman/production.log <==
Completed 200 OK in 110ms (Views: 0.3ms | ActiveRecord: 0.0ms)
Processing by Katello::Api::V1::CandlepinProxiesController#get as JSON
  Parameters: {"consumer"=>"d2fed351-b863-4195-91b9-4ef0e08cfa28", "api_version"=>"v1", "organization_id"=>"ACME_Corporation", "candlepin_proxy"=>{}}
[ERROR 2014-06-13 14:59:01 cp_proxy  #21550] *** ERROR: Couldn't find organization 'ACME_Corporation' (404) ***
[ERROR 2014-06-13 14:59:01 cp_proxy  #21550] REQUEST URL: /katello/api/owners/ACME_Corporation/pools?consumer=d2fed351-b863-4195-91b9-4ef0e08cfa28
[ERROR 2014-06-13 14:59:01 cp_proxy  #21550] Katello::HttpErrors::NotFound: Couldn't find organization 'ACME_Corporation'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/v1/api_controller.rb:68:in `find_optional_organization'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/v1/candlepin_proxies_controller.rb:415:in `authorize_proxy_routes'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:520:in `block (3 levels) in _run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9901'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:326:in `around'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:310:in `_callback_around_2812'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9901'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:471:in `block (2 levels) in _run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9900'
 | /usr/share/foreman/app/models/concerns/foreman/thread_session.rb:33:in `clear_thread'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9900'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:415:in `block in _run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9899'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:326:in `around'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:310:in `_callback_around_13'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9899'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:414:in `_run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `__run_callback'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:385:in `_run_process_action_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:81:in `run_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/callbacks.rb:17:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/rescue.rb:29:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/instrumentation.rb:30:in `block in process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `block in instrument'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications/instrumenter.rb:20:in `instrument'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `instrument'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/instrumentation.rb:29:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/params_wrapper.rb:207:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/railties/controller_runtime.rb:18:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/api_controller.rb:109:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/base.rb:121:in `process'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/rendering.rb:45:in `process'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal.rb:203:in `dispatch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/rack_delegation.rb:14:in `dispatch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal.rb:246:in `block in action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:73:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:73:in `dispatch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:36:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/mapper.rb:42:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:68:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `each'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:600:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/engine.rb:479:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/railtie/configurable.rb:30:in `method_missing'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:68:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `each'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:600:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/apipie-rails-0.1.2/lib/apipie/static_dispatcher.rb:65:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/apipie-rails-0.1.2/lib/apipie/middleware/checksum_in_headers.rb:27:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/best_standards_support.rb:17:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/etag.rb:23:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/conditionalget.rb:25:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/head.rb:14:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/params_parser.rb:21:in `call'
 | /usr/share/foreman/lib/middleware/catch_json_parse_errors.rb:9:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/flash.rb:242:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/session/abstract/id.rb:205:in `context'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/session/abstract/id.rb:200:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/cookies.rb:339:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/query_cache.rb:64:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/connection_adapters/abstract/connection_pool.rb:473:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `_run__2873742961269082198__call__4591553551730949552__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `__run_callback'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:385:in `_run_call_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:81:in `run_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/callbacks.rb:27:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/remote_ip.rb:31:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/debug_exceptions.rb:16:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/show_exceptions.rb:56:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/lib/katello/middleware/silenced_logger.rb:30:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/request_id.rb:22:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/methodoverride.rb:21:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/runtime.rb:17:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/cache/strategy/local_cache.rb:72:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/lock.rb:15:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:136:in `forward'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:245:in `fetch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:185:in `lookup'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:66:in `call!'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:51:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/engine.rb:479:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/application.rb:223:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/railtie/configurable.rb:30:in `method_missing'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/builder.rb:134:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:64:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `each'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `call'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/rack/thread_handler_extension.rb:77:in `process_request'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:140:in `accept_and_process_next_request'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:108:in `main_loop'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler.rb:441:in `block (3 levels) in start_threads'
 | /opt/rh/ruby193/root/usr/share/gems/gems/logging-1.8.1/lib/logging/diagnostic_context.rb:323:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/logging-1.8.1/lib/logging/diagnostic_context.rb:323:in `block in create_with_logging_context'
Completed 404 Not Found in 12ms (Views: 0.2ms | ActiveRecord: 0.5ms)
Connecting to database specified by database.yml
Connected to server.
Client connected.
Client disconnected.

Expected Results:
Active Subscriptions retrieved

Additional info:

Comment 1 sthirugn@redhat.com 2014-06-13 19:14:42 UTC

Created attachment 908687 [details]
Active Subscriptions retrieval failed

Comment 2 sthirugn@redhat.com 2014-06-13 19:30:17 UTC

The bug description explains the subscription-manager-gui failure.  But the cli fails for the same reason too.

# subscription-manager register --org='ACME_Corporation' --user=**** --password=*** --environment='DEV/cv1' --autosubscribe
The system has been registered with ID: a62392a7-f988-474a-b494-4d78de08c78c 
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

# subscription-manager list --available
Couldn't find organization 'ACME_Corporation'

Comment 4 Eric Helms 2014-06-17 12:57:42 UTC

Created redmine issue http://projects.theforeman.org/issues/6249 from this bug

Comment 5 Bryan Kearney 2014-06-18 20:05:02 UTC

Moving to POST since upstream bug http://projects.theforeman.org/issues/6249 has been closed

Comment 8 Corey Welton 2014-06-23 14:36:09 UTC

Verified in Satellite-6.0.3-RHEL-7-20140619.0 - subscriptions can now be retrieved via subscription-manager.

Comment 9 Corey Welton 2014-06-23 14:55:19 UTC

Wrong verified version above.  correct version was Satellite-6.0.3-RHEL-6-20140619.0

Comment 10 Bryan Kearney 2014-07-02 14:09:03 UTC

This was delivered in 6.0.3, the Beta version of Satellite 6.0

Comment 11 Bryan Kearney 2014-07-02 14:09:04 UTC

This was delivered with 6.0.3, which is the Satellite 6 Beta.

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