Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1109398 - Unable to retrieve active subscriptions from subscription-manager ui and cli
Summary: Unable to retrieve active subscriptions from subscription-manager ui and cli
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Subscription Management
Version: 6.0.3
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: Unspecified
Assignee: Eric Helms
QA Contact: Corey Welton
URL: http://projects.theforeman.org/issues...
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-06-13 19:14 UTC by sthirugn@redhat.com
Modified: 2019-09-25 20:48 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2014-07-02 14:09:04 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Active Subscriptions retrieval failed (55.74 KB, image/png)
2014-06-13 19:14 UTC, sthirugn@redhat.com 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Foreman Issue Tracker 6249 0 None None None 2016-04-22 16:25:34 UTC

Description sthirugn@redhat.com 2014-06-13 19:14:09 UTC 
Description of problem:
subscription-manager-gui - Retreiving active subscriptions failed

Version-Release number of selected component (if applicable):
* apr-util-ldap-1.3.9-3.el6_0.1.x86_64
* candlepin-0.9.19-1.el6_5.noarch
* candlepin-scl-1-5.el6_4.noarch
* candlepin-scl-quartz-2.1.5-5.el6_4.noarch
* candlepin-scl-rhino-1.7R3-1.el6_4.noarch
* candlepin-scl-runtime-1-5.el6_4.noarch
* candlepin-selinux-0.9.19-1.el6_5.noarch
* candlepin-tomcat6-0.9.19-1.el6_5.noarch
* elasticsearch-0.90.10-4.el6sat.noarch
* foreman-1.6.0.17-1.el6sat.noarch
* foreman-compute-1.6.0.17-1.el6sat.noarch
* foreman-gce-1.6.0.17-1.el6sat.noarch
* foreman-libvirt-1.6.0.17-1.el6sat.noarch
* foreman-ovirt-1.6.0.17-1.el6sat.noarch
* foreman-postgresql-1.6.0.17-1.el6sat.noarch
* foreman-proxy-1.6.0.7-1.el6sat.noarch
* foreman-selinux-1.6.0-4.el6sat.noarch
* foreman-vmware-1.6.0.17-1.el6sat.noarch
* katello-1.5.0-26.el6sat.noarch
* katello-ca-1.0-1.noarch
* katello-certs-tools-1.5.5-1.el6sat.noarch
* katello-installer-0.0.48-1.el6sat.noarch
* openldap-2.4.23-31.el6.x86_64
* pulp-katello-0.3-3.el6sat.noarch
* pulp-nodes-common-2.4.0-0.20.beta.el6sat.noarch
* pulp-nodes-parent-2.4.0-0.20.beta.el6sat.noarch
* pulp-puppet-plugins-2.4.0-0.20.beta.el6sat.noarch
* pulp-puppet-tools-2.4.0-0.20.beta.el6sat.noarch
* pulp-rpm-plugins-2.4.0-0.20.beta.el6sat.noarch
* pulp-selinux-2.4.0-0.20.beta.el6sat.noarch
* pulp-server-2.4.0-0.20.beta.el6sat.noarch
* python-ldap-2.3.10-1.el6.x86_64
* ruby193-rubygem-net-ldap-0.3.1-3.el6sat.noarch
* ruby193-rubygem-runcible-1.1.0-2.el6sat.noarch

How reproducible:
Always

Steps to Reproduce:
1. Register a content host to Sat6 using subscription-manager-gui using following steps
2. Launch subscription-manager-gui
3. Click System -> Register -> Uncheck - I will use an Activation Key. click Next
4. Enter Credentials.  Note: Check - Manually attach subscriptions after registration
5. Select the Organization
6. Select environment/content view option. Click Register.
7. After registration, Navigate to "All Available Subscriptions" and click "Update"

Actual results:
Retrieving active subscriptions errored - (see screenshot)
Unable to search for subscriptions:  Couldn't find organization 'ACME_Corporation'

production.log
==> /var/log/foreman/production.log <==
Completed 200 OK in 110ms (Views: 0.3ms | ActiveRecord: 0.0ms)
Processing by Katello::Api::V1::CandlepinProxiesController#get as JSON
  Parameters: {"consumer"=>"d2fed351-b863-4195-91b9-4ef0e08cfa28", "api_version"=>"v1", "organization_id"=>"ACME_Corporation", "candlepin_proxy"=>{}}
[ERROR 2014-06-13 14:59:01 cp_proxy  #21550] *** ERROR: Couldn't find organization 'ACME_Corporation' (404) ***
[ERROR 2014-06-13 14:59:01 cp_proxy  #21550] REQUEST URL: /katello/api/owners/ACME_Corporation/pools?consumer=d2fed351-b863-4195-91b9-4ef0e08cfa28
[ERROR 2014-06-13 14:59:01 cp_proxy  #21550] Katello::HttpErrors::NotFound: Couldn't find organization 'ACME_Corporation'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/v1/api_controller.rb:68:in `find_optional_organization'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/v1/candlepin_proxies_controller.rb:415:in `authorize_proxy_routes'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:520:in `block (3 levels) in _run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9901'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:326:in `around'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:310:in `_callback_around_2812'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9901'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:471:in `block (2 levels) in _run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9900'
 | /usr/share/foreman/app/models/concerns/foreman/thread_session.rb:33:in `clear_thread'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9900'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:415:in `block in _run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:215:in `block in _conditional_callback_around_9899'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:326:in `around'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:310:in `_callback_around_13'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:214:in `_conditional_callback_around_9899'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:414:in `_run__1356866827214790485__process_action__4491727737124774105__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `__run_callback'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:385:in `_run_process_action_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:81:in `run_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/callbacks.rb:17:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/rescue.rb:29:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/instrumentation.rb:30:in `block in process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `block in instrument'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications/instrumenter.rb:20:in `instrument'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `instrument'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/instrumentation.rb:29:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/params_wrapper.rb:207:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/railties/controller_runtime.rb:18:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/app/controllers/katello/api/api_controller.rb:109:in `process_action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/base.rb:121:in `process'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/abstract_controller/rendering.rb:45:in `process'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal.rb:203:in `dispatch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal/rack_delegation.rb:14:in `dispatch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_controller/metal.rb:246:in `block in action'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:73:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:73:in `dispatch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:36:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/mapper.rb:42:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:68:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `each'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:600:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/engine.rb:479:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/railtie/configurable.rb:30:in `method_missing'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:68:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `each'
 | /opt/rh/ruby193/root/usr/share/gems/gems/journey-1.0.4/lib/journey/router.rb:56:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/routing/route_set.rb:600:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/apipie-rails-0.1.2/lib/apipie/static_dispatcher.rb:65:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/apipie-rails-0.1.2/lib/apipie/middleware/checksum_in_headers.rb:27:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/best_standards_support.rb:17:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/etag.rb:23:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/conditionalget.rb:25:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/head.rb:14:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/params_parser.rb:21:in `call'
 | /usr/share/foreman/lib/middleware/catch_json_parse_errors.rb:9:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/flash.rb:242:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/session/abstract/id.rb:205:in `context'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/session/abstract/id.rb:200:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/cookies.rb:339:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/query_cache.rb:64:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activerecord-3.2.8/lib/active_record/connection_adapters/abstract/connection_pool.rb:473:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `_run__2873742961269082198__call__4591553551730949552__callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `__run_callback'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:385:in `_run_call_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:81:in `run_callbacks'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/callbacks.rb:27:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/remote_ip.rb:31:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/debug_exceptions.rb:16:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/show_exceptions.rb:56:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/katello-1.5.0/lib/katello/middleware/silenced_logger.rb:30:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/request_id.rb:22:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/methodoverride.rb:21:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/runtime.rb:17:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/cache/strategy/local_cache.rb:72:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/lock.rb:15:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:136:in `forward'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:245:in `fetch'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:185:in `lookup'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:66:in `call!'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:51:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/engine.rb:479:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/application.rb:223:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/railtie/configurable.rb:30:in `method_missing'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/builder.rb:134:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:64:in `block in call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `each'
 | /opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `call'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/rack/thread_handler_extension.rb:77:in `process_request'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:140:in `accept_and_process_next_request'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:108:in `main_loop'
 | /usr/lib/ruby/gems/1.8/gems/passenger-4.0.18/lib/phusion_passenger/request_handler.rb:441:in `block (3 levels) in start_threads'
 | /opt/rh/ruby193/root/usr/share/gems/gems/logging-1.8.1/lib/logging/diagnostic_context.rb:323:in `call'
 | /opt/rh/ruby193/root/usr/share/gems/gems/logging-1.8.1/lib/logging/diagnostic_context.rb:323:in `block in create_with_logging_context'
Completed 404 Not Found in 12ms (Views: 0.2ms | ActiveRecord: 0.5ms)
Connecting to database specified by database.yml
Connected to server.
Client connected.
Client disconnected.

Expected Results:
Active Subscriptions retrieved

Additional info:
Comment 1 sthirugn@redhat.com 2014-06-13 19:14:42 UTC 
Created attachment 908687 [details]
Active Subscriptions retrieval failed
Comment 2 sthirugn@redhat.com 2014-06-13 19:30:17 UTC 
The bug description explains the subscription-manager-gui failure.  But the cli fails for the same reason too.

# subscription-manager register --org='ACME_Corporation' --user=**** --password=*** --environment='DEV/cv1' --autosubscribe
The system has been registered with ID: a62392a7-f988-474a-b494-4d78de08c78c 
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

# subscription-manager list --available
Couldn't find organization 'ACME_Corporation'
Comment 4 Eric Helms 2014-06-17 12:57:42 UTC 
Created redmine issue http://projects.theforeman.org/issues/6249 from this bug
Comment 5 Bryan Kearney 2014-06-18 20:05:02 UTC 
Moving to POST since upstream bug http://projects.theforeman.org/issues/6249 has been closed
Comment 8 Corey Welton 2014-06-23 14:36:09 UTC 
Verified in Satellite-6.0.3-RHEL-7-20140619.0 - subscriptions can now be retrieved via subscription-manager.
Comment 9 Corey Welton 2014-06-23 14:55:19 UTC 
Wrong verified version above.  correct version was Satellite-6.0.3-RHEL-6-20140619.0
Comment 10 Bryan Kearney 2014-07-02 14:09:03 UTC 
This was delivered in 6.0.3, the Beta version of Satellite 6.0
Comment 11 Bryan Kearney 2014-07-02 14:09:04 UTC 
This was delivered with 6.0.3, which is the Satellite 6 Beta.
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