Description of problem: It would be nice to have a utility that allowed support to collect logs and run commands against a gear to help with troubleshooting common issue. It would be nice it this tool was made up of plugins so that new commands / logs could be collected (as rhc and cartridges evolve). An initial attempt was made at this with https://github.com/openshift/rhc/pull/535
https://trello.com/c/4giBzJXV/25-sosreport-type-utility-for-online-users https://trello.com/c/7NNZzNig/196-rhc-option-to-gather-key-troubleshooting-information Trello cards for this.
V3 looks to have or be working on tools to solve this. https://trello.com/c/LdUogKuN/73-3-introduce-openshift-v3-diagnostics https://trello.com/c/c3Amaijl/88-5-diagnostics-container