Bug 1264349 - While accessing VM console of a guest which is running on vSphere 6, it is giving 'Console access failed: Unsupported provider API version 6' error.
Summary: While accessing VM console of a guest which is running on vSphere 6, it is gi...
Keywords:
Status: CLOSED NOTABUG
Alias: None
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: UI - OPS
Version: 5.4.0
Hardware: Unspecified
OS: Unspecified
medium
medium
Target Milestone: GA
: 5.5.0
Assignee: Brian McLaughlin
QA Contact: Dave Johnson
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2015-09-18 09:21 UTC by Nikhil Gupta
Modified: 2019-08-15 05:27 UTC (History)
7 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2015-09-23 17:23:15 UTC
Category: Bug
Cloudforms Team: ---
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
api error (143.00 KB, image/jpeg)
2015-09-18 09:21 UTC, Nikhil Gupta
no flags Details


Links
System ID Private Priority Status Summary Last Updated
Red Hat Knowledge Base (Solution) 1748903 0 None None None Never

Description Nikhil Gupta 2015-09-18 09:21:21 UTC
Created attachment 1074749 [details]
api error

Description of problem:
Upgraded Virtual center to version 6. When opening the console we get the following error on CFME webui:
Console access failed: Unsupported provider API version 6. (UI_error.jpg)

In evm.log:
~~~
[----] E, [2015-09-17T09:54:23.547070 #570:bc780c] ERROR -- : MIQ(vm_infra_controller-vmrc_console): Console access failed: Unsupported Provider API version 6.0
~~~

In production.log:
~~~
[----] I, [2015-09-17T09:54:23.461964 #570:bc780c]  INFO -- : Started POST "/vm_infra/vmrc_console/1000000000039" for <ipaddress> at 2015-09-17 10:54:23 +0100
[----] I, [2015-09-17T09:54:23.470832 #570:bc780c]  INFO -- : Processing by VmInfraController#vmrc_console as JS
[----] I, [2015-09-17T09:54:23.471028 #570:bc780c]  INFO -- :   Parameters: {"id"=>"1000000000039"}
[----] I, [2015-09-17T09:54:23.558411 #570:bc780c]  INFO -- :   Rendered layouts/_flash_msg.html.erb (0.1ms)
[----] I, [2015-09-17T09:54:23.558764 #570:bc780c]  INFO -- :   Rendered shared/ajax/_partial_replace.js.erb (1.6ms)
[----] I, [2015-09-17T09:54:23.559017 #570:bc780c]  INFO -- :   Rendered shared/ajax/_flash_msg_replace.js.erb (6.3ms)
[----] I, [2015-09-17T09:54:23.563042 #570:bc780c]  INFO -- : Completed 200 OK in 91.8ms (Views: 11.8ms | ActiveRecord: 8.2ms)
~~~


Version-Release number of selected component (if applicable):
cfme-5.3.5.4-20150709145631_c2306e1

How reproducible:
Always

Steps to Reproduce:
1. Upgraded VC 5 to vsphere 6
2. Access vm console which is running on it.

Actual results:
getting the following error:
Console access failed: Unspported provider API version 6.

Expected results:
VM console should be accessible.


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