Bug 1298237
| Summary: | CDK - "RestlibException: Unable to attach subscription for the product 'Unknown Product'" during auto-attach after the cdk entitlement expiry | ||
|---|---|---|---|
| Product: | [Community] Candlepin (Migrated to Jira) | Reporter: | Rehana <redakkan> |
| Component: | candlepin | Assignee: | William Poteat <wpoteat> |
| Status: | CLOSED CURRENTRELEASE | QA Contact: | Katello QA List <katello-qa-list> |
| Severity: | low | Docs Contact: | |
| Priority: | low | ||
| Version: | 1.2 | CC: | bcourt, wpoteat |
| Target Milestone: | --- | Keywords: | Triaged |
| Target Release: | --- | ||
| Hardware: | Unspecified | ||
| OS: | Unspecified | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | Bug Fix | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2016-07-22 14:39:07 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
The value of "Unknown Product" could be improved. We do not need to explicitly tell how to work around the CDK expiration. Otherwise it is working as designed. master commit 6b3adb02be32be6ab0c2d7355f3aaddaffe18205 Commit 60d0fdd2170c336012ea74a43bb3bce6a7c1d451 This bug was accidentally moved from POST to MODIFIED via an error in automation, please see mmccune with any questions Moving to closed per the updated candlepin process for bugs that have been merged or have been taken care of. |
Description of problem: Observed after cdk entitlement cert expiry , when user tries to auto-attach; attahc fails with RestlibException: Unable to attach subscription for the product 'Unknown Product': Version-Release number of selected component (if applicable): subscription management server: 0.9.51.14-1 subscription management rules: 5.15.1 subscription-manager: 1.15.9-15.el7 python-rhsm: 1.15.4-5.el7 How reproducible: 1/1 Steps to Reproduce: 1.Register a vagrant machine to stage environment and attach cdk subscription 2.wait for one day to expire the entitlement cert ( one day active cdk sku is available for testing purpose) 3.machines facts file $ sudo cat /etc/rhsm/facts/cdk.facts {"dev_sku": "MCT3295" , "dev_platform": "vagrant" } 4.installed list after expiry $ sudo subscription-manager list --installed +-------------------------------------------+ Installed Product Status +-------------------------------------------+ Product Name: Red Hat Enterprise Linux High Performance Networking (for RHEL Compute Node) Product ID: 134 Version: 7.1 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Atomic Host Product ID: 271 Version: 7 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Atomic Host Beta Product ID: 272 Version: 7-Beta Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Developer Toolset (for RHEL Server) Product ID: 176 Version: 2.1 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux High Availability (for RHEL Server) Product ID: 83 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support Product ID: 86 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux High Availability (for RHEL Server) - Extended Update Support Product ID: 84 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Load Balancer (for RHEL Server) Product ID: 85 Version: 7.1 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Beta Product ID: 180 Version: Beta Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat EUCJP Support (for RHEL Server) Product ID: 181 Version: 7.1 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux for Real Time Product ID: 287 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Software Collections (for RHEL Server) Product ID: 201 Version: 2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Oracle Java (for RHEL Server) - Extended Update Support Product ID: 246 Version: 7.1 Beta Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Oracle Java (for RHEL Server) Product ID: 240 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Server - Extended Update Support Product ID: 70 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Resilient Storage (for RHEL Server) - Extended Update Support Product ID: 91 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Resilient Storage (for RHEL Server) Product ID: 90 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support Product ID: 93 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Scalable File System (for RHEL Server) Product ID: 92 Version: 7.1 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux Server Product ID: 69 Version: 7.2 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise Linux High Performance Networking (for RHEL Server) Product ID: 132 Version: 7.1 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Container Development Kit Product ID: 293 Version: 1.0 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: Product Name: Red Hat Enterprise MRG Messaging 3 for RHEL 7 Product ID: 291 Version: 3.0 Arch: x86_64 Status: Expired Status Details: Not supported by a valid subscription. Starts: Ends: 5) consumed list after expiry -bash-4.2$ sudo subscription-manager list --consumed +-------------------------------------------+ Consumed Subscriptions +-------------------------------------------+ Subscription Name: Internal Shadow Sku CDK Entitlement Provides: Oracle Java (for RHEL Server) Red Hat Enterprise Linux High Performance Networking (for RHEL Compute Node) Red Hat Enterprise Linux Server - Extended Update Support Red Hat EUCJP Support (for RHEL Server) Red Hat Enterprise Linux Server Red Hat Enterprise Linux Atomic Host Oracle Java (for RHEL Server) - Extended Update Support Red Hat Enterprise Linux Resilient Storage (for RHEL Server) - Extended Update Support Red Hat Beta Red Hat Software Collections (for RHEL Server) Red Hat Enterprise Linux Resilient Storage (for RHEL Server) Red Hat Enterprise Linux High Availability (for RHEL Server) - Extended Update Support Red Hat Enterprise Linux Atomic Host Beta Red Hat Enterprise MRG Messaging 3 for RHEL 7 Red Hat Developer Toolset (for RHEL Server) Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support Red Hat Enterprise Linux Scalable File System (for RHEL Server) Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support Red Hat Enterprise Linux for Real Time Red Hat Enterprise Linux Load Balancer (for RHEL Server) Red Hat Enterprise Linux High Performance Networking (for RHEL Server) Red Hat Enterprise Linux High Availability (for RHEL Server) Red Hat Container Development Kit SKU: MCT3295 Contract: Account: Serial: 3256113830661101176 Pool ID: 8a99f9815239b6a801523ad5f1410163 Provides Management: No Active: False Quantity Used: 1 Service Level: Self-Support Service Type: Status Details: Subscription is expired Subscription Type: Starts: 01/12/2016 Ends: 01/13/2016 System Type: Physical 6) try auto-attach on the system -bash-4.2$ sudo subscription-manager attach --auto 1 local certificate has been deleted. Installed Product Current Status: Product Name: Red Hat Enterprise Linux High Performance Networking (for RHEL Compute Node) Status: Not Subscribed Product Name: Red Hat Enterprise Linux Atomic Host Status: Not Subscribed Product Name: Red Hat Enterprise Linux Atomic Host Beta Status: Not Subscribed Product Name: Red Hat Developer Toolset (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Enterprise Linux High Availability (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support Status: Not Subscribed Product Name: Red Hat Enterprise Linux High Availability (for RHEL Server) - Extended Update Support Status: Not Subscribed Product Name: Red Hat Enterprise Linux Load Balancer (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Beta Status: Not Subscribed Product Name: Red Hat EUCJP Support (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Enterprise Linux for Real Time Status: Not Subscribed Product Name: Red Hat Software Collections (for RHEL Server) Status: Not Subscribed Product Name: Oracle Java (for RHEL Server) - Extended Update Support Status: Not Subscribed Product Name: Oracle Java (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Enterprise Linux Server - Extended Update Support Status: Not Subscribed Product Name: Red Hat Enterprise Linux Resilient Storage (for RHEL Server) - Extended Update Support Status: Not Subscribed Product Name: Red Hat Enterprise Linux Resilient Storage (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support Status: Not Subscribed Product Name: Red Hat Enterprise Linux Scalable File System (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Enterprise Linux Server Status: Not Subscribed Product Name: Red Hat Enterprise Linux High Performance Networking (for RHEL Server) Status: Not Subscribed Product Name: Red Hat Container Development Kit Status: Not Subscribed Product Name: Red Hat Enterprise MRG Messaging 3 for RHEL 7 Status: Not Subscribed Unable to find available subscriptions for all your installed products. -bash-4.2$ sudo subscription-manager list --consumed No consumed subscription pools to list -bash-4.2$ sudo ls /etc/pki/entitlement/ rhsm.log =========== 2016-01-13 09:17:55,059 [DEBUG] subscription-manager:9574 @connection.py:523 - Making request: POST /subscription/consumers/0e101a32-59c0-4b12-a5b1-061ed839013d/entitlements 2016-01-13 09:19:42,312 [DEBUG] subscription-manager:9574 @connection.py:555 - Response: status=403 2016-01-13 09:19:42,312 [WARNING] subscription-manager:9574 @managercli.py:187 - Error during auto-attach. 2016-01-13 09:19:42,312 [ERROR] subscription-manager:9574 @managercli.py:188 - Unable to attach subscription for the product 'Unknown Product': Subscriptions for MCT3295 expired on: 1/13/16 8:29 AM. Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/managercli.py", line 183, in autosubscribe ents = cp.bind(consumer_uuid) # new style File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 1133, in bind return self.conn.request_post(method) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 647, in request_post return self._request("POST", method, params) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 564, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 611, in validateResponse raise RestlibException(response['status'], error_msg, response.get('headers')) RestlibException: Unable to attach subscription for the product 'Unknown Product': Subscriptions for MCT3295 expired on: 1/13/16 8:29 AM. 2016-01-13 09:19:42,314 [INFO] subscription-manager:9574 @connection.py:778 - Connection built: host=subscription.rhn.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ verify=False 2016-01-13 09:19:42,314 [DEBUG] subscription-manager:9574 @connection.py:475 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem 2016-01-13 09:19:42,314 [DEBUG] subscription-manager:9574 @connection.py:523 - Making request: GET /subscription/consumers/0e101a32-59c0-4b12-a5b1-061ed839013d/certificates/serials Actual results : Auto-attach took time to finish and rhsm.log ^^ had exception RestlibException: Unable to attach subscription for the product 'Unknown Product': Subscriptions for MCT3295 expired on: 1/13/16 8:29 AM. Expected results: After cdk entitlement expiry, vagrant users should be informed to re-register the system to get a new cdk entitlements and the manual auto-attach on the expired system should display more appropriate error and should handle the exception Additional info: