Red Hat Bugzilla – Bug 1303485
HPLIP reports printer in error state when attempting to align new ink cartridges
Last modified: 2016-12-20 13:21:27 EST
Created attachment 1119949 [details]
Box displaying erroneous error.
Description of problem:
Printer is an HP Deskjet D1420. When attempting to align new ink cartridges that have been installed. HPLIP always reports the printer is in an error state, which is not correct. The printer is "idle" and test prints work perfectly. This began with the latest version 3.15.11. The feature to align new ink cartridges is not listed as an unsupported feature per http://hplipopensource.com/hplip-web/models/deskjet/deskjet_d1400_series.html
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Launch HP Device Manager.
2. Select printer.
3. Select Actions.
4. Select "Align Cartridges (Print Heads)"
5. Select Next
6. Select Next
7. HP Device Manager displays the printer is in an error state. See attachments.
HP Device Manager displays the printer is in an error state.
It should have continued with the process of aligning the new cartridges.
Created attachment 1119950 [details]
HP Device Manager showing the printer in an idle (normal) state.
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