Bug 1303485 - HPLIP reports printer in error state when attempting to align new ink cartridges
Summary: HPLIP reports printer in error state when attempting to align new ink cartridges
Keywords:
Status: CLOSED EOL
Alias: None
Product: Fedora
Classification: Fedora
Component: hplip
Version: 23
Hardware: x86_64
OS: Linux
unspecified
unspecified
Target Milestone: ---
Assignee: Zdenek Dohnal
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-02-01 01:10 UTC by Edward
Modified: 2016-12-20 18:21 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2016-12-20 18:21:27 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
Box displaying erroneous error. (15.77 KB, image/png)
2016-02-01 01:10 UTC, Edward
no flags Details
HP Device Manager showing the printer in an idle (normal) state. (36.49 KB, image/png)
2016-02-01 01:11 UTC, Edward
no flags Details

Description Edward 2016-02-01 01:10:59 UTC
Created attachment 1119949 [details]
Box displaying erroneous error.

Description of problem:

Printer is an HP Deskjet D1420. When attempting to align new ink cartridges that have been installed. HPLIP always reports the printer is in an error state, which is not correct. The printer is "idle" and test prints work perfectly. This began with the latest version 3.15.11. The feature to align new ink cartridges is not listed as an unsupported feature per http://hplipopensource.com/hplip-web/models/deskjet/deskjet_d1400_series.html

Version-Release number of selected component (if applicable):

3.15.11


Steps to Reproduce:
1. Launch HP Device Manager.
2. Select printer.
3. Select Actions.
4. Select "Align Cartridges (Print Heads)"
5. Select Next
6. Select Next
7. HP Device Manager displays the printer is in an error state. See attachments.

Actual results:

HP Device Manager displays the printer is in an error state. 

Expected results:

It should have continued with the process of aligning the new cartridges.

Comment 1 Edward 2016-02-01 01:11:35 UTC
Created attachment 1119950 [details]
HP Device Manager showing the printer in an idle (normal) state.

Comment 2 Fedora Admin XMLRPC Client 2016-06-24 10:37:29 UTC
This package has changed ownership in the Fedora Package Database.  Reassigning to the new owner of this component.

Comment 3 Fedora End Of Life 2016-11-24 15:19:28 UTC
This message is a reminder that Fedora 23 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 23. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
of '23'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 23 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

Comment 4 Fedora End Of Life 2016-12-20 18:21:27 UTC
Fedora 23 changed to end-of-life (EOL) status on 2016-12-20. Fedora 23 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
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