Red Hat Bugzilla – Bug 1312454
Open support case for EAP7 failed to auto load product name and product version
Last modified: 2016-03-04 12:09:43 EST
Created attachment 1130890 [details]
open support case page
Description of problem:
When open support case for JBoss EAP 7 from inventory. It's failing to auto loading of product name and product version.
Version-Release number of selected component (if applicable):
JBoss ON 3.3.5 with EAP plugin pack update03-DR01
Steps to Reproduce:
1. Navigate to "EAP instance"
2. Right click on EAP and select "Open Support Case"
3. Sign into the Red Hat Customer Portal with Red Hat access credentials (if not signed in already).
Product name and version are not loading automatically.
When we select from inventory, product name and version should loaded automatically.
Additional info: screen shot is attached.
This bug will not be fixed as this capability is going away. Bug 1314859 has been captured to remove the "Open Support Case" menu option.