Created attachment 1130890 [details]
open support case page

Description of problem:
When open support case for JBoss EAP 7 from inventory. It's failing to auto loading of product name and product version.


Version-Release number of selected component (if applicable):
JBoss ON 3.3.5 with EAP plugin pack update03-DR01

How reproducible:
always

Steps to Reproduce:
1. Navigate to "EAP instance"
2. Right click on EAP and select "Open Support Case"
3. Sign into the Red Hat Customer Portal with Red Hat access credentials (if not signed in already).

Actual results:
Product name and version are not loading automatically.

Expected results:
When we select from inventory, product name and version should loaded automatically.

Additional info: screen shot is attached.