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Description of problem: Error 'Problem creating unit Consumer' when registering to ppc64 Version-Release number of selected component (if applicable): subscription-manager: 1.17.10-1.el7 python-rhsm: 1.17.6-1.el7 How reproducible: 50% Steps to Reproduce: 1. Install RHEL-7.3-server-ppc64-Beta-1.0 (RHEL-7.3-20160811.0) 2. Register and auto-attach successfully. The remove all subscriptions and unregister. 3. Try to register again, and error happens: [root@ibm-p8-kvm-09-guest-04 ~]# subscription-manager register Registering to: ibm-x3650-01.ovirt.rhts.eng.bos.redhat.com:443/rhsm Username: admin Password: Problem creating unit Consumer<id=8a90c4a8568da2550156979b1568040c, uuid=0c53d5f2-cc40-4e02-863a-80e07bc274d9, type=system, name=ibm-p8-kvm-09-guest-04.lab4.eng.bos.redhat.com> Actual results: As step 3, the error does not happen when first registration. Expected results: Registration should always be smoothly. Additional info: Please see attachment 'rhsm.log'
Created attachment 1191490 [details] rhsm.log
The bug happened on RHEL-7.3-server-ppc64le-Beta-1.1 when register the system second time in GUI against Satellite-6.2.0-RHEL-7-20160817.0
Please attach the foreman-debug output from the satellite server at the time of the error.
I tried again both on RHEL-7.3-server-ppc64le-Beta-1.1 and RHEL-7.3-server-ppc64-Beta-1.1, but this bug can not be reproduced. So close this bug As WORKSFORME. If this bug happens again, I will attach the foreman-debug output.
This bug is reproduced with RHEL-7.3-server-ppc64-snapshot-2.0 and Satellite-6.2.0-RHEL-7-20160831.0, so reopen it. I ran 'foreman-debug' on satellite after this bug happened again. Please see attachment 'foreman-debug-fnRX5.tar.xz'.
Created attachment 1198068 [details] foreman-debug-fnRX5.tar.xz
We see there is an issue. Can you please run `rhsm-debug system` and attach the resulting zip file? Also, if we could get access to the system in order to reproduce/validate/debug, that would be helpful.
(In reply to Kevin Howell from comment #8) > We see there is an issue. Can you please run `rhsm-debug system` and attach > the resulting zip file? Also, if we could get access to the system in order > to reproduce/validate/debug, that would be helpful. This bug is not always reproduced. I tried 2 times to reproduce it, but failed today. I prefer to keep it as NEW and retest it with next RHEL7.3 build.
It still exist on RHEL-7.3-20160908.3-server-ppc64l4(snapshot3). [root@ibm-p8-kvm-03-guest-02 virt-who.d]# subscription-manager register --username=admin --password=admin Registering to: ibm-x3655-04.ovirt.rhts.eng.bos.redhat.com:443/rhsm Problem creating unit Consumer<id=8a90c4e35722a9a60157267b88340875, uuid=02cbad3a-51c9-40cf-8de3-c3bda40ce8d6, type=system, name=ibm-p8-kvm-03-guest-02.rhts.eng.bos.redhat.com>
This bug does not exists on RHEL-7.3-Server-PPC64-Snapshot-5.0 and RHEL-7.3-Server-PPC64le-Snapshot-5.0 against Satellite-6.2.0-RHEL-7-20160907.6: [root@ibm-p8-rhevm-10 ~]# subscription-manager register Registering to: hp-dl580g7-02.rhts.eng.bos.redhat.com:443/rhsm Username: admin Password: The system has been registered with ID: 8c17576b-9803-4f7b-8cd7-4b61d6b7947e [root@ibm-p8-rhevm-10 ~]# subscription-manager version server type: Red Hat Subscription Management subscription management server: 3.0.0.78-Unknown subscription management rules: 5.15.2 subscription-manager: 1.17.15-1.el7 python-rhsm: 1.17.9-1.el7 So close this bug. If it can be reproduced, I will reopen it.
Clearing needinfo for now. Please change as necessary if we reopen.