Hide Forgot
Description of problem: There have been cases recently where a mail from RHBZ contains a space character in the subject while bug summary doesn't contain it in that place. A quick look at the raw mail shows a line break followed by a few spaces on the next line. Two examples: 1, bug 1372624: Summary: Can't add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn't available Mail subject displayed in the Zimbra web UI: [Bug 1372624] Can' t add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn 't available Raw subject: [Bug 1372624] Can' t add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn 't available 2, bug 1373082: Summary: SELinux is preventing /usr/libexec/colord from read access on the file /etc/udev/hwdb.bin. Mail subject displayed in the Zimbra web UI: [Bug 1373082] SELinux is preventing /usr/libexec/ colord from read access on the file /etc/udev/hwdb.bin. Raw subject: [Bug 1373082] SELinux is preventing /usr/libexec/ colord from read access on the file /etc/udev/hwdb.bin. Both bugs are reported by me. I typed the summary of bug 1372624 by hand, and I copied the SELinux denial for the other bug from sealert. I can't think of any reason why the text should break this way on my side in either case. Version-Release number of selected component (if applicable): Production RHBZ as of today. How reproducible: I don't know. I haven't tried filing bugs with the same summaries, but I'll keep an eye on my Bugzilla mail folder.
Can you attach the full email or forward one to me?
Created attachment 1198070 [details] Original email with all the headers and everything Here it is, the first one.
I see this issue again today: Subject: [Bug 1377258] New: rhui-manager crashes if the hostname of a CDS or LB instance which is being added can 't be resolved
This seems to be a bug in Email::MIME. We're currently running on RHEL6 which uses a pretty old version. This works fine on Bugzilla 5 in RHEL7, which has a much newer version of Email::MIME. As we are in the process of migrating to BZ5/RHEL7 we'll leave this for the BZ5 release.
Cool, thanks for the update.
Tested on QA environment(5.0.3-rh11) Result: Pass Steps: 1.Create a bug with summary: Can't add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn't available ==>The email subject show as: Subject: [Bug 1374250] New: Can't add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn't available