Hi Prasad,

That seems odd. It sounds like maybe the server is still running with the old automate model.

Can you ask the customer to: 

1.Remove the custom domain instance:
ManageIQ/System/Policy:
ServiceTemplateProvisionRequest_starting

2. Stop and start the server. 
3. Order the service again.
4. Send the automation.log if the issue persists. 

Thanks,
Tina

Hi Prasad,

No, the ManageIQ domain should remain as shipped.
 
Let's see if the restart resolves the issue.

Thanks,
Tina

Hi Prasad,

Any update from the customer?

Thanks,
Tina

Tina,

Customer updated that restarting the appliance did not solved the issue. He has also provided with the logs from all the appliances.

Hi Prasad,

Where are the logs?

Thanks,
Tina

Created attachment 1199288 [details]
Automation Logs

Hi Prasad,

I see that the error this time came from the quota_source method in the /Approval domain.

Can you ask the customer to disable that domain and run it again?

Initial logging:
task_id([service_template_provision_request_1000000001100]) <AEMethod quota_source>   
:[----] E, [2016-09-01T12:36:22.917435 #15797:124dba4] ERROR -- : Q-task_id([service_template_provision_request_1000000001100]) Method STDERR: <code: case $evm.root['quota_source_type'].downcase>:8:in `<main>': undefined method `downcase' for nil:NilClass (NoMethodError) 
:[----] I, [2016-09-01T12:36:22.955311 #15797:1269994]  INFO -- : Q-task_id([service_template_provision_request_1000000001100]) <AEMethod [/ManageIQ/System/CommonMethods/QuotaMethods/quota_source]> Ending

Most recent logging:
automation3.log:[----] E, [2016-09-08T10:22:47.899377 #30616:498e64] ERROR -- : Q-task_id([service_template_provision_request_1000000001113]) Method STDERR: <code: case $evm.root['quota_source_type'].downcase>:8:in `<main>': undefined method `downcase' for nil:NilClass (NoMethodError) 
automation3.log:[----] I, [2016-09-08T10:22:47.949658 #30616:4b7990]  INFO -- : Q-task_id([service_template_provision_request_1000000001113]) <AEMethod [/Approval/System/CommonMethods/QuotaMethods/quota_source]> Ending

Thanks,
Tina

Hi Prasad,

I'm glad to hear that it is working properly.

Thanks,
Tina