Bug 1376820 - Enterprise certificate doesn't work
Summary: Enterprise certificate doesn't work
Keywords:
Status: CLOSED INSUFFICIENT_DATA
Alias: None
Product: Fedora
Classification: Fedora
Component: NetworkManager
Version: 24
Hardware: x86_64
OS: Linux
unspecified
high
Target Milestone: ---
Assignee: Lubomir Rintel
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-09-16 13:44 UTC by Sylvia Sánchez
Modified: 2016-10-03 13:20 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2016-10-03 13:20:54 UTC
Type: Bug


Attachments (Terms of Use)

Description Sylvia Sánchez 2016-09-16 13:44:15 UTC
Description of problem:
Trying to connect to a network that uses enterprise certificate doesn't work. It doesn't even prompt to ask for password, CA, etc. 

Version-Release number of selected component (if applicable):
I don't know the Network Manager version.  It's Cinnamon Spin 24.


How reproducible:
Trying to connect to a wifi hotspot that requires enterprise certificates.

Steps to Reproduce:
1. Connect to a hotspot that uses enterprise certificate.
2. Wait.
3. Wait.

Actual results:
Nothing. It doesn't prompt nor give error message, nothing.  Just stay there, apparently connecting.  It doesn't show anything in console. 

Expected results:
Network Manager prompting to ask for user, password, etc., and then if all the info is correct, proceed to connect.

Additional info: 
Two laptops with Fedora Workstation 24 (different hardware), and another laptop with Manjaro (same hardware) connect perfectly.

Comment 1 Thomas Haller 2016-09-18 19:46:50 UTC
do you have nm-applet running? Or any application that can ask you for the passwords (for example Gnome3's gnome-shell or KDE's plasma-nm).

Otherwise, please attach a logfile of NetworkManager. Thanks

Comment 2 Sylvia Sánchez 2016-09-19 05:49:46 UTC
Yes, it has nm-applet running. Actually, we tried stopping it and re running it but it didn't work either. 
It's not Gnome or KDE, as I stated in the beginning is Cinnamon.

Comment 3 Thomas Haller 2016-09-19 07:28:19 UTC
please reproduce the problem and attach the full logfile of NetworkManager with level=TRACE enabled. See https://cgit.freedesktop.org/NetworkManager/NetworkManager/plain/contrib/fedora/rpm/NetworkManager.conf?id=c90ec2d8c8a12b44c908bf7f80b23059c29f68fa

Thanks

Comment 4 Sylvia Sánchez 2016-10-03 12:10:19 UTC
I'm sorry I'm unable to reproduce the problem because it's not my laptop, it's a friend's laptop; it's not with me anymore.

Comment 5 Thomas Haller 2016-10-03 13:20:54 UTC
Closing BZ, at least for now.

If it happens again, please reopen.

thanks.


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