Imported customer db in our lab and did migrate. but all went well
CEE thought only difference would be minor version difference
- our lab ver: 5.6.0.13-1
- customer ver: 5.6.0.13-20160624114606_13a9153

Recommended customer to upgrade CFME to the latest version and try again.

However, customer reported back when they tried to use pg_dump/restore command rather than psql command, all went well without upgrading CFME code. Also they reported that there is a possibility that someone deleted customized report which is preventing migration in between those attempts.

Initially, customer reported that they followed https://access.redhat.com/articles/2327481 documentation for the upgrade task which is having pg_dump command but it seems like customer used psql command actually.

For the deleting customized report, the possibility is very low as we did successfully import/migrate their db in our lab, if there was violated report, we would have seen it from our lab.

Created attachment 1211995 [details]
Error_ruby run history from our lab