Red Hat Bugzilla – Bug 138333
HP Color LaserJet 8500 series cannot print
Last modified: 2007-11-30 17:10:53 EST
Description: On Fedora Core 3 Test 3 and its cups-1.1.21-4, I'm
unable to successfully print *anything* to HP Color LaserJet 8500
printers with the now available HP Color LaserJet 8500 printer
1: Install FC2test3
2: Set up a network printer of HP Color LaserJet 8500 series with
3: Try to print a test job to it. (Pick letter-size test jobs, since
CUPS still defaults to A3.)
Actual results: Various error messages occur, I'll detail those if I
can find time, but other network printers work fine, so it's not the
networking layer. And FC1 and FC2 can print to it fine, but only have
the 8550GN print driver available, so it may be the new 8500 driver.
Expected results: A successful print job of any kind.
Additional info: I used to be able to print to these with Fedora Core
2 with HP Color LaserJEt 8550GN drivers, but I don't believe that
CUPS on that FC2 had a specific 8500 driver.
*** Bug 138334 has been marked as a duplicate of this bug. ***
*** Bug 138335 has been marked as a duplicate of this bug. ***
Please specify the method you are using the set up this printer and
assign a driver to it. Are you using the CUPS interface directly, or
using the Fedora system-config-printer tool to set up the queue?
I'm using the system-config-printer tool on a brand-new installed
machine and on various other machines. Ye ghods, I hate that cups
interface: it simply doesn't include basic utilities like setting
default printers or controlling the "sharing" of printers gracefully.
I've also tried grabbing the configuration from a known working FC2
ssh working-machine "/usr/sbin/printconf-tui --Xexport"
| /usr/sbin/printconf-tui --Ximport
This got me a working setup for non-color printers, but it doesn't
work either for the HP Color LaserJet 8500 series printers that I
really need to support. It's a real deployment killer bug in my
Oh, and if you think I'm kidding about that CUPS interface, check out
Eric Raymond's extensive article on these issues at
I do appreciate your overall very good work with the system-config-
printer tools, and your discarding of the weird LPD/CUPS parallel
Please can you confirm that you are using the "HP C LaserJet 8550"
model selection, with "omni-compiled" as the driver?
> Actual results: Various error messages occur
Please detail those so that I can diagnose. Thanks.
I can confirm the "HP C LaserJet 8550" driver, omni-compiled, as the
driver. Unfortunately for my testing purposes, I'm operating from
home right now and the furshlugginer GTK based system-config-* tools
don't seem to operaate well over remote X or VNC sessions, with
inability to select display the options of certain toolbars in normal
X sessions and inability to activate the "Close" buttons over VNC
sessions. I'll submit those bugs separately, and provide the exact
error message tomorrow.
As a workaround, I can get by by using the HP Color LaserJet 8550GN
driver, which also has the options in its configuration for double-
sided printing which the plain HP C LaserJet 8550 driver options lack.
This is the default driver now.