Red Hat Bugzilla – Bug 139044
RHN purchase history very very confusing.
Last modified: 2014-02-02 17:42:18 EST
Description of problem: When you look at the RHN purchase history, it
is very difficult to tell what is active and what is not. If you look
into any account(RHN login email@example.com), there is no way to figure
out what is going on. I can tell when a subscription starts and ends.
But there are renewals which throw me off completely. Also when there
is something up for renewal(or has been renewed), the dates are messed
up till the contract goes live.
Version-Release number of selected component (if applicable):
How reproducible:Here are a few suggesstions.
Steps to Reproduce:
1.Like the Easy ISO', make a 'Relevent' and 'ALL'. Relevent showing
only active contracts and All showing active and inactive.
2.Add another column showing 'Y' active, 'N' inactive 'R'for renewed
or up for renewal
3. Take out Phone support & websupport link ( or make a welink when
you click on the contract, that shows what is the phone and websupport
4. Since the purchase table is taken from CRM, please include product
keys registered by customers. They will have an idea when the when the
number was registerd.
Use this format instead what we have. Also when people get management
they get an update service. Customers think the update can be used on
another account, and the end up registering systems to no base
channel. Can clarify this situation
As reported by system groups:
Entitlement Type Slots Total Slots Used
Update Service 3 0
Management Service 6 0