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Bug 1393551

Summary: After Upgrade to 7.3 satellite server will not shutdown without hard reset
Product: Red Hat Satellite Reporter: Devon <dshumake>
Component: Compute Resources - VMWareAssignee: Chris Roberts <chrobert>
Status: CLOSED WORKSFORME QA Contact: Katello QA List <katello-qa-list>
Severity: urgent Docs Contact:
Priority: high    
Version: 6.2.0CC: ailan, bbuckingham, bkearney, cavery, chrobert, dshumake, jen, oshtaier, satellite6-bugs
Target Milestone: UnspecifiedKeywords: Triaged
Target Release: Unused   
Hardware: Unspecified   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2017-01-19 20:15:02 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
server shutting down
none
booting into new kernel
none
server up and running
none
services running ok after reboot
none
hammer ping showing ok none

Description Devon 2016-11-09 20:26:34 UTC 
Description of problem:

After Upgrade to 7.3 satellite server will not shutdown without hard reset.


Version-Release number of selected component (if applicable):

Rhel 7.3

How reproducible:

Every time

Steps to Reproduce:
1.Boot into 7.3 kernel with Satellite server.
2.Attempt to reboot.
3.Black screen and kicks users off but never fully shuts down or reboots.

Actual results:

Hangs on shutdown

Expected results:

Shutdown and reboot normally

Additional info:

System has Debug repos enabled
Comment 2 Prarit Bhargava 2016-11-10 13:55:30 UTC 
Devon, can you attach an sosreport from the system?  If that is too large can you attach the output of dmesg and dmidecode?  I would like to see if we have a similar system at Red Hat that I can reproduce on.

Thanks,

P.
Comment 7 Devon 2016-11-17 18:21:37 UTC 
Hello Amnon, yes this is a Rhel Satellite server running on a VMWare client. What other information would you be looking for? I know his other 7.3 machines work perfectly fine and that only his Satellite is experiencing this issue.

Thanks,
Devon
Comment 16 Chris Roberts 2017-01-19 20:10:22 UTC 
Created attachment 1242574 [details]
server shutting down

I did see the server take a little bit to shutdown but that is normal waiting for services, as my satellite on kvm did the same thing.
Comment 17 Chris Roberts 2017-01-19 20:11:37 UTC 
Created attachment 1242575 [details]
booting into new kernel

Server fully updated to 7.3 and booting into its new kernel.
Comment 18 Chris Roberts 2017-01-19 20:12:09 UTC 
Created attachment 1242576 [details]
server up and running

server running after yum update to 7.3 and rebooted.
Comment 19 Chris Roberts 2017-01-19 20:13:04 UTC 
Created attachment 1242577 [details]
services running ok after reboot

services running ok after reboot
Comment 20 Chris Roberts 2017-01-19 20:13:22 UTC 
Created attachment 1242578 [details]
hammer ping showing ok

hammer ping showing ok
Comment 21 Chris Roberts 2017-01-19 20:15:02 UTC 
I tested this on VMware 6.5 and tried 2 different vms both snapshotted and x2 on each one and was unable to reproduce the issue. I am going to say something is going on with the VM itself or the customers VMware env.

I am closing this with works for me.

- Chris Roberts
Comment 22 Chris Roberts 2017-01-19 20:16:29 UTC 
If the VM hangs again I would initiate a vmcore for the SBR-Kernel group to look into.