Bug 1464320 - [paid][pro-us-east-1]Register Err at 'Payment Method' step in 'pro-us-east-1'(payment information could not be processed)
Summary: [paid][pro-us-east-1]Register Err at 'Payment Method' step in 'pro-us-east-1...
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: OpenShift Online
Classification: Red Hat
Component: Website
Version: 3.x
Hardware: x86_64
OS: Linux
unspecified
urgent
Target Milestone: ---
: ---
Assignee: Abhishek Gupta
QA Contact: Bing Li
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2017-06-23 05:39 UTC by ge liu
Modified: 2017-11-09 18:51 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2017-11-09 18:51:12 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)

Description ge liu 2017-06-23 05:39:08 UTC
Description of problem:
Register error at 'pro-us-east-1' at 'Payment Method' step:
got error msg: 
+++++++++++++++++++++++++++++++++++++++++++++++++++
There were some errors when processing your submission:

    Your payment information could not be processed at this time. Please verify your billing address and credit card details are correct and try again. (Error #6003: servercouldnotvalidatepaymentinformation)
++++++++++++++++++++++++++++++++++++++++++++++++++++

How reproducible:
Always

Steps to Reproduce:
visit url and try to register and login 'pro-us-east-1' env.
but failed at 'Payment Method' step with error msg above.
Actual results:
fail to register and login online env: 'pro-us-east-1'
Expected results:
register and login online env: 'pro-us-east-1' successfully.

Comment 1 Abhishek Gupta 2017-06-23 16:06:48 UTC
I was able to add my payment details successfully using a valid credit card and specifying the correct contact/billing address. Did you use a valid credit card with the correct contact/billing address?

Comment 2 Abhishek Gupta 2017-06-23 16:45:52 UTC
I even asked Devan who lives in Canada to try it out with a valid card/address and he was able to successfully submit his payment information as well.

Comment 3 ge liu 2017-06-26 02:49:37 UTC
hello Abhishek, we filled the public card number and it doesn't work, and we will using another valid credit card that will be ready until tomorrow to try it, so I will update the result by tomorrow, thanks.

Comment 4 ge liu 2017-06-27 03:15:49 UTC
it works well after fill the valid credit card, so close this bug, thx.


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