Document URL: https://docs.openshift.com/online/getting_started/choose_a_plan.html#customize-your-plan-with-add-ons Section Number and Name: Customize Your Plan with Add-ons Describe the issue: We need to outline that customers who do not select the Red Hat support add on, cant use Red Hat support services (https://access.redhat.com/support/) to help with Online related issues related to Online Pro. Suggestions for improvement: Detail how to add the support add on to your plan. Additional information: https://access.redhat.com/solutions/3134341 covers this.
Work in progress: https://github.com/openshift/openshift-docs/pull/5229
Commits pushed to master at https://github.com/openshift/openshift-docs https://github.com/openshift/openshift-docs/commit/e1a260a1d494ea46f37e1dae10d7c7c96ec05c3a Bug 1487360, Clarified that Support needs to be added for those services to be available https://github.com/openshift/openshift-docs/commit/757e52b1840f2bb6530ccda5e8a3584f5efd6dc4 Merge pull request #5229 from ahardin-rh/online-support-add-ons Bug 1487360, Clarified that Support needs added for those services to be available
Updates are now published: https://access.redhat.com/documentation/en-us/openshift_online/3/html/getting_started/getting-started-choose-a-plan#customize-your-plan-with-add-ons