Description of problem: Attempted to change my email address on my account a few hours ago. It told me it was sending mail to both addresses to confirm. Mail has not been received on either address (and yes, I checked the junk folders). Version-Release number of selected component (if applicable): How reproducible: didn't try Steps to Reproduce: 1. Go to https://bugzilla.redhat.com/bugzilla/userprefs.cgi 2. enter your password and your new email address 3. keep checking your mailboxes for mail that never shows up. Actual results: Mail doesn't show up. Expected results: Should get mail on each address with links to click. Additional info: I haven't been getting any bugmail from bugzilla.redhat.com for any of my recent bugs anyway... something up with mail overall? Didn't think much of it because my last bug was a security bug, and figured maybe you were blocking mail about security bugs from going to non redhat addresses or something. a.k.a justdave
Does this occur with the beta version as well? https://bugzilla.redhat.com/beta
Yes. Attempted the same there a few hours ago, still haven't got anything on either address.
And just to confirm, I still haven't gotten anything as of now, from either. (not even bugmail). Perhaps something is stuck trying to get to my mail server. Is the mail server handling the outbound mail running kernel 2.6.9 by any chance? If so, check if tcp window scaling is enabled. If it is, that's probably the problem. (my mail server is behind an old openBSD firewall that the hosting provider is stalling on upgrading, and it doesn't deal well with window scaling)
OK, that's almost certainly what the issue is. The token finally expired, and I changed it again to my @mozilla.org address, which is on a different mail server that doesn't have the openBSD problem, and got the change confirmation on the new address, but not the old one.
(In reply to comment #3) > And just to confirm, I still haven't gotten anything as of now, from > either. (not even bugmail). > > Perhaps something is stuck trying to get to my mail server. Is the > mail server handling the outbound mail running kernel 2.6.9 by any > chance? If so, check if tcp window scaling is enabled. If it is, > that's probably the problem. (my mail server is behind an old openBSD > firewall that the hosting provider is stalling on upgrading, and it > doesn't deal well with window scaling) No, our Bugzilla running on RHEL3 which has a 2.4 kernel installed. So is this problem solved now with the new knowledge you mentioned in comment #4?
(In reply to comment #5) > No, our Bugzilla running on RHEL3 which has a 2.4 kernel installed. So is this > problem solved now with the new knowledge you mentioned in comment #4? But your Bugzilla isn't sending the email directly, it's sending it to the company mail server apparently. What's running on the company mail server? Received: from mx1.redhat.com (mx1.redhat.com [66.187.233.31]) by ns2.osuosl.org (Postfix) with ESMTP id 49F3A11FA7A for <justdave>; Wed, 2 Mar 2005 12:42:29 -0800 (PST) Received: from www.beta.redhat.com (beta.redhat.com [172.16.48.203]) by mx1.redhat.com (8.12.11/8.12.11) with ESMTP id j22KgSjP021663 for <justdave>; Wed, 2 Mar 2005 15:42:28 -0500 mx1.redhat.com [66.187.233.31] would be the box in question. If you confirm that mx1.redhat.com is running 2.6.9, then we know that's what the problem is, and you can close this out, because that's definitely the fault of the old version of OpenBSD sitting on the router between the two endpoints (and I just lit a fire under the folks responsible for upgrading it :) If that's not the case, then there's some other problem going on here, and probably won't be able to tell what without the mail logs of the attempts to send to @syndicomm.com or @bugzilla.org
I sent an email to IS/IT and this is what I got in return: >Date: Wed, 02 Mar 2005 17:48:24 -0500 >> From: Dave Lawrence <dkl> >> To: Matthew Galgoci <mgalgoci> >> Subject: [Fwd: [Bug 149297] email change mail not sent] >> >> Hey Matt. Can you tell me the kernel version that is running on mx1 >> where email supposedly is being >> sent from Bugzilla through? I have a report (attached) of email not >> being able to be delivered properly. It's running rhel3, which probably has a lot of tcp backports from 2.6. >> Received: from www.beta.redhat.com (beta.redhat.com [172.16.48.203]) >> by mx1.redhat.com (8.12.11/8.12.11) with ESMTP id j22KgSjP021663 >> for <justdave>; Wed, 2 Mar 2005 15:42:28 -0500 >> >> mx1.redhat.com [66.187.233.31] would be the box in question. >> >> If you confirm that mx1.redhat.com is running 2.6.9, then we know that's what >> the problem is, and you can close this out, because that's definitely the fault >> of the old version of OpenBSD sitting on the router between the two endpoints >> (and I just lit a fire under the folks responsible for upgrading it :) >> >> If that's not the case, then there's some other problem going on here, and >> probably won't be able to tell what without the mail logs of the attempts to >> send to @syndicomm.com or @bugzilla.org Any mail that was sent to both of those domains appears to have been sent. I can't imagine what I should be looking for in the mail logs. There is nothing enqueued.
the mozilla.org address still ultimately delivers to bugzilla.org, however, the mozilla.org mail server is running RHEL 2.1. It's been more than 5 days since I changed the address now, so I can't imagine anything still being in the queue. At this point it's probably not worth worrying about. I have working mail now, let's go ahead and close this out.
Ok, sorry for the previous trouble. Let me know if you need me to research anything further on this end.