From Bugzilla Helper: User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050319 Description of problem: When I run, "up2date --hardware" or try to activate our campus sitewide licensed RHN subscription, I get the error, "Reading DMI info failed". Running "dmidecode" doesn't give any error. Result is I cannot get updates. Version-Release number of selected component (if applicable): up2date-4.4.5-1 How reproducible: Always Steps to Reproduce: 1. up2date --hardware 2. /usr/sbin/rhnreg_ks --force --activationkey=00000000-real-key-code-omitted-000000000 3. Actual Results: Reading DMI info failed Expected Results: System registers successfully Additional info: I installed RedHat Enterprise 4 Advanced Server on a virtual machine running in Microsoft Virtual PC 2004 SR1 installed on a Dell Inspiron 8500 laptop. I get an error when I try to activate our campus access to Red Hat Network updates using, [root@vpc ~]# /usr/sbin/rhnreg_ks --activationkey=00000000-real-key-code-omitted-000000000 This system is already registered. Use --force to override [root@vpc ~]# /usr/sbin/rhnreg_ks --force --activationkey=00000000-real-key-code-omitted-000000000 Reading DMI info failed Researching Bugzilla reports (e.g. 145855) for other versions and hardware led me to run these diagnostics, [root@vpc ~]# up2date --hardware Updating hardware profile... Reading DMI info failed [root@vpc ~]# dmidecode > dmidecode.txt [contents of dmidecode.txt submitted as attachment] ---Pam
Created attachment 113516 [details] Output of running the utility, dmidecode
I didn't look carefully. There are errors listed in the dmidecode output. The version package providing dmidecode is, kernel-utils-2.4-13.1.48 ---Pam
Can I please get the output of: /sbin/lspci -v
Also, can you please run: PYTHONPATH=/usr/share/rhn python -c "from up2date_client import hardware; print hardware.Hardware()" > /tmp/hardware-info.txt and attach /tmp/hardware-info.txt
We are having the same problem with out Bitstream 360. Has there been a resolution to this problem?
James, can you please attach the contents required in comment #3 and comment #4? You can also email them directly to me.
Created attachment 118226 [details] output of lspci -v
Created attachment 118227 [details] output from python hardware command
We are having the same problem with Redhat AS3.0. We can't register using command rhnreg_ks. We get the error, "Reading DMI info failed". Also command up2date --hardware and PYTHONPATH=/usr/share/rhn python -c "from up2date_client import hardware; print hardware.Hardware()" generate "Reading DMI info failed". Dmidecode output is good! We have following version of rpms kernel-utils-2.4-8.37.12 kernel-2.4.21-37.EL kernel-source-2.4.21-37.EL up2date-4.4.44-3 up2date-gnome-4.4.44-3 Thanks Sabrina
Blocking rhnupr4u4 and rhnupr3u8 to track the progress of the release
Moving bugs to the CanFix List
This bug did not make the code freeze and it will not be fiixed during this release cycle. Re-aligning bug to the next release
This bug did not make the code freeze. It will not be fixed in this releasee Reea ligning to the next one.
I am having a similar problem on a SunFire V65 running RHEL4u3 up2date version 4.4.67-4 kernel-utils 2.4-13.1.80 dmidecode works, but up2date gives me 'Reading DMI info failed'. I'll attach the diagnostic files you asked for above. Is there an errata update in the pipeline?
Created attachment 132990 [details] dmidecode from SunFire V65
Created attachment 132991 [details] up2date_client.hardware.Hardware() output for SunFire V65
Created attachment 132992 [details] lspci -v from SunFire V65
*** This bug has been marked as a duplicate of 149177 ***
*** This bug has been marked as a duplicate of 196493 ***