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Bug 1685049

Summary:	System registered using insight-client does not show up immediately in the inventory app.
Product:	Red Hat Hybrid Cloud Console (console.redhat.com)	Reporter:	Prasad Mukhedkar <pmukhedk>
Component:	Inventory	Assignee:	mrike
Status:	CLOSED CURRENTRELEASE	QA Contact:	Rob Williams <robwilli>
Severity:	medium	Docs Contact:	Kevin Blake <kblake>
Priority:	unspecified
Version:	unspecified	CC:	dajohnso, dluong, ihands, jnewton, kdixon, lphiri, mgoyal, mrike, pakotvan, pmukhedk, robwilli, slutade
Target Milestone:	---
Target Release:	---
Hardware:	x86_64
OS:	All
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2019-06-12 18:42:40 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Prasad Mukhedkar 2019-03-04 09:07:45 UTC

Description of problem:

Registered the system with the insight using " insights-client --register --display-name=eprasad-SaaS-testing" command, the command execution was successful, waited 5 more minutes and then opened Red Hat Cloud Services platform, navigated to inventory tab, searched the system using the display name set at the time of registering the system with insight client. System the doesnt appear there. 


Version-Release number of selected component (if applicable):

[root@static ~]# insights-client --version
Client: 3.0.3-9
Core: 3.0.80-1


How reproducible:
always for me

Steps to Reproduce:

1. Register the system with subscription Manager.
   subscription-manager register 

2. Attach entitlements to the systems.
   subscription-manager attach --auto 

3. Install insight client on the system. 

 #yum install insights-client -y

4. Register the system to insight.

# insights-client --register --display-name=eprasad-SaaS-testing
Actual results:

System doesn't show up the inventory app ()

Expected results:
System should show up immediately.

Additional info:

Comment 2 Lindani Phiri 2019-03-06 15:55:18 UTC

@Prasad
Did you try finding the system in the UI using another fact, such as its hostname?

Comment 3 Sagar Lutade 2019-03-07 06:07:17 UTC

I am also facing the same issue.
Registered machines are not reflecting on the portal.

Comment 4 Rob Williams 2019-03-07 12:19:21 UTC

Hey Sagar,
Please provide host information such as the hostname for those you are unable to see in the portal. These additional details will allow us to trace and attempt to diagnose the problem.

Thanks,
Rob

Comment 5 David Luong 2019-03-07 19:30:05 UTC

Hey Prasad,

I noticed you have one step missing before your registration, have you edited the insights-client.conf?  You'll have to manually set legacy_upload=False in order to use this.  The following play can solve that issue:

  - name: configure to use non legacy upload
    lineinfile:
      path: /etc/insights-client/insights-client.conf
      line: legacy_upload=False
      insertafter: EOF
      create: yes

Comment 9 Dave Johnson 2019-03-26 17:01:18 UTC

Pavol, can you please try to reproduce this and leave a comment with your findings.  If this works for you, I am tempted to close it until we get more information.

Comment 11 Rob Williams 2019-05-13 16:05:52 UTC

Prasad - We believe this issue should be all set at this time. Are you still encountering the reported issue?

Comment 12 Jonathan Newton 2019-06-12 18:42:40 UTC

Haven't heard back and engineering/BU believe its fixed. Closing out.

Comment 13 Red Hat Bugzilla 2023-09-14 05:24:47 UTC

The needinfo request[s] on this closed bug have been removed as they have been unresolved for 1000 days