Red Hat Bugzilla – Bug 168879
acroread & acroread-plugin fails to update via up2date
Last modified: 2009-11-13 11:08:37 EST
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User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.10) Gecko/20050909 Red Hat/1.0.6-1.4.2 Firefox/1.0.6
Description of problem:
up2date displays Available Package Updates
acroread 7.0.7-1.2.0.EL fails to update.
acroread-plugin 7.0.1-1.2.0.EL fails to update.
Updates are listed as critical security.
See screen shot attachments.
Version-Release number of selected component (if applicable):
acroread 7.0.0-1.2.0.EL rhel-i386-ws-4-extras
Steps to Reproduce:
1. Launch up2date
4. Select all packages
7. Window Disappears
Actual Results: Error dialog box appears.
After selecting OK the window disappears.
Expected Results: acroread 7.0.7-1.2.0.EL should update.
acroread-plugin 7.0.1-1.2.0.EL should update.
[root@localhost ~]# uname -a
Linux localhost.localdomain 2.6.9-11.EL #1 Fri May 20 18:17:57 EDT 2005 i686 athlon i386 GNU/Linux
[root@localhost ~]# cat /etc/redhat-release
Red Hat Enterprise Linux WS release 4 (Nahant Update 1)
Created attachment 119048 [details]
Created attachment 119049 [details]
Created attachment 119050 [details]
Created attachment 119051 [details]
Created attachment 119052 [details]
Screenshot 17 is 16 and Screenshot 16 is 17.
Screenshot 16 (17) is acroread failure.
Screenshot 17 (16) is acroread-plugin failure.
Sorry for the confusion.
I have tried to update repeatedly (over several weeks).
I have been able to update other packages successfuly as long as I don't select
acroread and acroread-plugin.
I have also rebooted the system multiple times over the past several weeks.
Is additional information required?
Looks like it's failing because acroread doesn't have an associated source
package, which could be a RHN issue but is not a flaw in the acroread errata.
This issue would be better dealt with by support - please log into the Red Hat
support website at http://www.redhat.com/support and file a
User email@example.com's account has been closed