From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.12) Gecko/20050922 Fedora/1.7.12-1.3.1 Description of problem: many times I've try to enter some cyrillic letters in "Addtional Information", "Steps to reproduce" and "Actual results" fields of https://bugzilla.redhat.com/bugzilla/easy_enter_bug.cgi form. Always I get "Internal Server Error" even my mozilla-1.7.12-1.3.1 on FC3 use UTF8 encoding with your server. for example, todays bugs 171172 and 171173 give me: Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1. Create new bug and put some info in russian at "Steps to reproduce" field For example "ÍÁÍÁ ÍÙÌÁ ÒÁÍÕ" that will be enough Expected Results: Added bug. Additional info:
Ðама мÑла ÑамÑ
1. It's possible to add additional comments in russian into already existing bug 2. Here I've got not "Internal Server Error" but created bugreport with cyrillic letters exchanged to set of ,' signs. So, this bug is not always reproducible.
Seems to happen when using the Guided Bug entry page. I have made a change which I think will help fix this. Can you try to enter a new bug with cyrillic characters to test? Thanks
so I've try to enter new bug: https://bugzilla.redhat.com/bugzilla//post_bug.cgi?product=Bugzilla&component=test&rep_platform=i386&version=2.18&priority=normal&bug_severity=normal&bug_file_loc=&short_desc=%22Test%22+bug+to+try+cyrillic+inputs&comment=From+Bugzilla+Helper%3A%0D%0AUser-Agent%3A+Mozilla%2F5.0+%28X11%3B+U%3B+Linux+i686%3B+en-US%3B+rv%3A1.7.12%29+Gecko%2F20050922+Fedora%2F1.7.12-1.3.1%0D%0A%0D%0ADescription+of+problem%3A%0D%0Athere+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AVersion-Release+number+of+selected+component+%28if+applicable%29%3A%0D%0A%0D%0A%0D%0AHow+reproducible%3A%0D%0AAlways%0D%0A%0D%0ASteps+to+Reproduce%3A%0D%0A1.there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A+++++%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A2.+there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A+++++%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AActual+Results%3A++there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AExpected+Results%3A++there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AAdditional+info%3A%0D%0A%0D%0Athere+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4&op_sys=Linux and got this: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, bugzilla and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Apache/2.0.46 (Red Hat) Server at bugzilla.redhat.com Port 443
you may see what a bug I've create with server fail: bug:171180
Red Hat Bugzilla is now using version 3.2 of the Bugzilla codebase and therefore this bug will need to be re-verified against the new release. With the updated code this bug may no longer be relevant or may have been fixed in the new code. Updating bug version to 3.2.
can not create new bug report with new bugzilla. It allows me just to find something and I can not CREATE A NEW BUGREPORT. sorry
Red Hat Bugzilla is now using version 3.4 of the Bugzilla codebase and therefore this bug will need to be re-verified against the new release. With the updated code this bug may no longer be relevant or may have been fixed in the new code. Updating bug version to 3.4.
Red Hat has now upgraded to Bugzilla 3.6 and this bug will now be reassigned to that version. It would be helpful to the Bugzilla Development Team if this bug is verified to still be an issue with the latest version. If it is no longer an issue, then feel free to close, otherwise please comment that it is still a problem and we will try to address the issue as soon as we can. Thanks Bugzilla Development Team
Just tried the link in comment 4 on our public staging server (and removing the priority and status since they aren't valid values any more), and it seems to have worked fine. https://partner-bugzilla.redhat.com/show_bug.cgi?id=819531 Bugzilla is fully UTF-8 aware now. Please reopen if you are still experiencing problems. -- simon