Red Hat Bugzilla – Bug 175348
Customer service contact URL in rhn generated email is incorrect.
Last modified: 2008-09-22 16:35:39 EDT
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User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.7.12) Gecko/20050921 Red Hat/1.0.7-1.4.1 Firefox/1.0.7
Description of problem:
The link for contacting Customer Service in the auto-generated RHN email is wrong and it gives 'Page Not Found' error.
---- Original Message ----
Hello Red hat,
Please note that the email you send with this link (see full email
For additional questions, please contact a Red Hat Customer Service
Is broken. Please fix so other customers aren't frustrated by it.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Customer registers machine with RHN.
2. Customer does not have entitlements.
3. Couple days later customer gest email with incorrect information for contacting Customer Service.
Actual Results: The link gives 'Page Not Found (404)' error message.
Expected Results: Clicking the link should have given a page to contact Red Hat Customer Service worldwide.
The correct link for contacting Red Hat Customer Service worldwide is:
Created attachment 122067 [details]
Customer's email about the link for contacting Red Hat Customer Service being broken
This url is currently working correctly. My guess is that the routing was broken temporarily. I am closing this bug as current release. Please reopen if anything else comes up.