Bug 175348 - Customer service contact URL in rhn generated email is incorrect.
Customer service contact URL in rhn generated email is incorrect.
Status: CLOSED CURRENTRELEASE
Product: Red Hat Network
Classification: Red Hat
Component: RHN/Other (Show other bugs)
rhn400
All Linux
medium Severity medium
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Assigned To: Mike Orazi
Red Hat Satellite QA List
http://www.redhat.com/about/contact/d...
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Depends On:
Blocks:
  Show dependency treegraph
 
Reported: 2005-12-09 01:45 EST by Amit pednekar
Modified: 2008-09-22 16:35 EDT (History)
2 users (show)

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
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Clone Of:
Environment:
Last Closed: 2008-09-22 16:35:39 EDT
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Regression: ---
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CRM:
Verified Versions:
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oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---


Attachments (Terms of Use)
Customer's email about the link for contacting Red Hat Customer Service being broken (6.18 KB, text/plain)
2005-12-09 01:51 EST, Amit pednekar
no flags Details

  None (edit)
Description Amit pednekar 2005-12-09 01:45:39 EST
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.7.12) Gecko/20050921 Red Hat/1.0.7-1.4.1 Firefox/1.0.7

Description of problem:
The link for contacting Customer Service in the auto-generated RHN email is wrong and it gives 'Page Not Found' error.

---- Original Message ----
Hello Red hat,

Please note that the email you send with this link (see full email
below)

For additional questions, please contact a Red Hat Customer Service
representative at:

http://www.redhat.com/about/contact/directory.html#custservice

Is broken.  Please fix so other customers aren't frustrated by it.


Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1. Customer registers machine with RHN.
2. Customer does not have entitlements.
3. Couple days later customer gest email with incorrect information for contacting Customer Service.
  

Actual Results:  The link gives 'Page Not Found (404)' error message.

Expected Results:  Clicking the link should have given a page to contact Red Hat Customer Service worldwide.

Additional info:

Work Around:

The correct link for contacting Red Hat Customer Service worldwide is:
http://www.redhat.com/en_us/USA/home/company/contact/dir/#custservice
Comment 1 Amit pednekar 2005-12-09 01:51:59 EST
Created attachment 122067 [details]
Customer's email about the link for contacting Red Hat Customer Service being broken
Comment 2 Amanda Carter 2008-09-22 16:35:39 EDT
This url is currently working correctly. My guess is that the routing was broken temporarily. I am closing this bug as current release. Please reopen if anything else comes up.

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