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Bug 1760794

Summary: Showing subscription manager python library error
Product: Red Hat Enterprise Linux 7 Reporter: Akash Solanke <asolanke>
Component: subscription-managerAssignee: candlepin-bugs
Status: CLOSED INSUFFICIENT_DATA QA Contact: Red Hat subscription-manager QE Team <rhsm-qe>
Severity: high Docs Contact:
Priority: unspecified    
Version: 7.8CC: csnyder, l.timmins
Target Milestone: rcKeywords: SubscriptionExperience
Target Release: ---   
Hardware: x86_64   
OS: Other   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2019-10-17 15:40:26 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
This image descibe the error none

Description Akash Solanke 2019-10-11 10:45:43 UTC 
Created attachment 1624693 [details]
This image descibe the error

Description of problem:
While I am installing an openstack I through a command openstack undercloud deploy it through an error that some of python files are not working 

************************Error*********************************************
[stack@undercloud ~]$ sudo subscription-manager list --available --all --matches="*OpenStack*"

Traceback (most recent call last):
  File "/sbin/subscription-manager", line 9, in <module>
    load_entry_point('subscription-manager==1.24.13', 'console_scripts', 'subscription-manager')()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/subscription_manager.py", line 85, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 2922, in main
    ret = CLI.main(self)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cli.py", line 183, in main
    return cmd.main()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 506, in main
    return_code = self._do_command()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 2577, in _do_command
    after_date=after_date,
  File "/usr/lib64/python2.7/site-packages/rhsmlib/services/entitlement.py", line 264, in get_available_pools
    after_date=after_date,
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managerlib.py", line 324, in get_available_entitlements
    overlapping, uninstalled, text, filter_string, future=future, after_date=after_date)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managerlib.py", line 535, in get_filtered_pools_list
    filter_string=filter_string, future=future, after_date=after_date):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managerlib.py", line 279, in list_pools
    require(FACTS).update_check(uep, consumer_uuid)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 183, in update_check
    raise Exception(_("Error updating system data on the server, see /var/log/rhsm/rhsm.log "
Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
[stack@undercloud ~]$ 


******************************************************************************

Version-Release number of selected component (if applicable):

Red Hat Enterprise Linux Server release 7.7 (Maipo)

How reproducible:
 I 


Steps to Reproduce:
1.
2.
3.

Actual results:
It through's an error of python packages

Expected results:
Expected result is to show available subscriptions of Openstack

Additional info:
Comment 2 ljt@primma 2020-08-15 14:32:07 UTC 
Note -- this should not be closed unresolved.
(A) subscription-manager is failing even with --force
(B) besides the python errors -- there is a mysterious "PUT" in the /var/log/rhsm/rhsm.log

RemoteServerException: Server error attempting a PUT to /subscription/consumers/blahblah/profiles returned status 503



(C) -- it occurred after August 1, 2020 on our systems.

subscription-manager register --username=ljt@primma --auto-attach --force
Password:
...
Unregistering from: subscription.rhsm.redhat.com:443/subscription
The system with UUID blahblah1 has been unregistered
All local data removed
Registering to: subscription.rhsm.redhat.com:443/subscription
The system has been registered with ID: blahblah2
The registered system name is: servername.mydomain.com
Traceback (most recent call last):
  File "/sbin/subscription-manager", line 9, in <module>
    load_entry_point('subscription-manager==1.24.26', 'console_scripts', 'subscription-manager')()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/subscription_manager.py", line 86, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 2989, in main
    ret = CLI.main(self)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cli.py", line 183, in main
    return cmd.main()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 536, in main
    return_code = self._do_command()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 1398, in _do_command
    profile_mgr.update_check(self.cp, consumer['uuid'], True)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 468, in update_check
    return CacheManager.update_check(self, uep, consumer_uuid, force)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 183, in update_check
    raise Exception(_("Error updating system data on the server, see /var/log/rhsm/rhsm.log "
Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
[root@prioltpmain ~]#

========================================================

Looking in Log File ... there is some mysterious PUT that is failing...

=============

[root@prioltpmain rhsm]# tail -70 rhsm.log
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 627, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 695, in validateResponse
    handler=handler)
RemoteServerException: Server error attempting a PUT to /subscription/consumers/d2b32369-4e99-4174-88b4-cd647dffb795/profiles returned status 503
2020-08-15 10:26:44,791 [WARNING] rhsmcertd-worker:10875:MainThread @base_action_client.py:71 - Exception caught while running <subscription_manager.packageprofilelib.PackageProfileActionInvoker object at 0x7ff86637bd90> update
2020-08-15 10:26:44,791 [ERROR] rhsmcertd-worker:10875:MainThread @base_action_client.py:72 - Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
Traceback (most recent call last):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/base_action_client.py", line 62, in _run_update
    update_report = lib.update()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/certlib.py", line 32, in update
    self.report = self.locker.run(self._do_update)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/certlib.py", line 18, in run
    return action()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/packageprofilelib.py", line 26, in _do_update
    return action.perform()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/packageprofilelib.py", line 42, in perform
    ret = profile_mgr.update_check(self.uep, consumer_identity.uuid, force=force_upload)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 468, in update_check
    return CacheManager.update_check(self, uep, consumer_uuid, force)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 183, in update_check
    raise Exception(_("Error updating system data on the server, see /var/log/rhsm/rhsm.log "
Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
2020-08-15 10:27:40,209 [INFO] rhsmcertd-worker:11112:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2020-08-15 10:27:41,333 [INFO] rhsmcertd-worker:11112:MainThread @entcertlib.py:131 - certs updated:
Total updates: 0
Found (local) serial# []
Expected (UEP) serial# []
Added (new)
  <NONE>
Deleted (rogue):
  <NONE>
2020-08-15 10:27:44,791 [ERROR] rhsmcertd-worker:11112:MainThread @connection.py:643 - Response: 503
2020-08-15 10:27:44,791 [ERROR] rhsmcertd-worker:11112:MainThread @connection.py:644 - JSON parsing error: No JSON object could be decoded
2020-08-15 10:27:44,791 [ERROR] rhsmcertd-worker:11112:MainThread @cache.py:181 - Error updating system data on the server
2020-08-15 10:27:44,792 [ERROR] rhsmcertd-worker:11112:MainThread @cache.py:182 - Server error attempting a PUT to /subscription/consumers/blahblah/profiles returned status 503
Traceback (most recent call last):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 173, in update_check
    self._sync_with_server(uep, consumer_uuid)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 506, in _sync_with_server
    _combined_profile
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 1187, in updateCombinedProfile
    return self.conn.request_put(method, profile)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 735, in request_put
    return self._request("PUT", method, params, headers=headers)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 752, in _request
    info=info, headers=headers)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 627, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 695, in validateResponse
    handler=handler)
RemoteServerException: Server error attempting a PUT to /subscription/consumers/blahblah/profiles returned status 503
2020-08-15 10:27:44,794 [WARNING] rhsmcertd-worker:11112:MainThread @base_action_client.py:71 - Exception caught while running <subscription_manager.packageprofilelib.PackageProfileActionInvoker object at 0x7fbe7813ad90> update
2020-08-15 10:27:44,794 [ERROR] rhsmcertd-worker:11112:MainThread @base_action_client.py:72 - Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
Traceback (most recent call last):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/base_action_client.py", line 62, in _run_update
    update_report = lib.update()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/certlib.py", line 32, in update
    self.report = self.locker.run(self._do_update)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/certlib.py", line 18, in run
    return action()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/packageprofilelib.py", line 26, in _do_update
    return action.perform()
  File "/usr/lib64/python2.7/site-packages/subscription_manager/packageprofilelib.py", line 42, in perform
    ret = profile_mgr.update_check(self.uep, consumer_identity.uuid, force=force_upload)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 468, in update_check
    return CacheManager.update_check(self, uep, consumer_uuid, force)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 183, in update_check
    raise Exception(_("Error updating system data on the server, see /var/log/rhsm/rhsm.log "
Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
[root@prioltpmain rhsm]#
Comment 3 ljt@primma 2020-08-15 14:34:44 UTC 
Note:   On RHEL 7.8, this latest subscription manager may be the cause:

[root@prioltpmain rhsm]# rpm -q subscription-manager
subscription-manager-1.24.26-4.el7_8.x86_64
[root@prioltpmain rhsm]#


I have seen discussion in RHEL 8 that same error was fixed with a .40 version which is not available on RHEL 7 package downloads.

subscription-manager-1.24.40...4.el7_8.x86_64


Q.  Where is the RHEL 7.8 FIX?