Bug 1820254 - charts do not accurately represent subscription limits
Summary: charts do not accurately represent subscription limits
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Hybrid Cloud Console (console.redhat.com)
Classification: Red Hat
Component: Subscription Watch
Version: unspecified
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: ---
: ---
Assignee: Kevin Howell
QA Contact: Jon Allen
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2020-04-02 15:33 UTC by Timothy Rees
Modified: 2022-03-16 14:08 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2022-03-16 14:08:58 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
chart comparison (230.54 KB, image/png)
2020-04-02 15:39 UTC, Timothy Rees
no flags Details

Description Timothy Rees 2020-04-02 15:33:13 UTC
Description of problem:

Subscription watch entitlement charts have excessive gradients (form over function?), without supplementary information this can give customers the impression that their subscription entitlements are allocated one by one over a period of time.  This is not the case, entitlement counts are reported once a day, chart should be stepped area to better represent this.  Example attached.

Version-Release number of selected component (if applicable):

N/A

How reproducible:

100%, every openshift customer is impacted

Steps to Reproduce:
1. Open subscription watch, look at chart; https://cloud.redhat.com/beta/subscriptions/openshift-sw
2.
3.

Actual results:

Chart shows gradients which span a number of hours, giving the impression that the number of entitlements gradually changes from one day to the next over the course of a few hours.

Expected results:

Number of entitlements is reported once per day, chart should be stepped area with very limited or no gradient from one day to the next if the number of entitlements change.

Additional info:

Exampled on the following googledoc; 
https://docs.google.com/spreadsheets/d/1yHHMV66bCVEDDOtopShwurnQnXszcZeGBJhQ0gvyVOU/edit?usp=sharing

Comment 1 Timothy Rees 2020-04-02 15:39:23 UTC
Created attachment 1675804 [details]
chart comparison

Comment 2 bclark 2020-04-03 13:47:09 UTC
The Subscription threshold is stepped because it really does change on a specific day.

Usage has easing because it is variable throughout the time period (day, week, etc). As Subscription Watch continues to evolve and add products, granularity, and stacked areas (similar to RHEL usage) to the app, this is the design capable of maintaining consistency.

The overall purpose of the graph is to easily see where your usage is compared to your subscription threshold. That being said, we understand the concern and are discussing ways to remove the potential confusion.

Comment 3 Rich Jerrido 2022-03-16 14:08:58 UTC
We have made a number of changes to the graphs in Subscription Watch to address this issue (and a slew of others). Closing this BZ CURRENTRELEASE.


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