Bug 1824434 - Didn't receive notifications about flags
Summary: Didn't receive notifications about flags
Keywords:
Status: CLOSED CANTFIX
Alias: None
Product: Bugzilla
Classification: Community
Component: Email Notifications
Version: 5.0
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: Jeff Fearn 🐞
QA Contact: Utkarsh
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2020-04-16 08:50 UTC by Bastien Nocera
Modified: 2020-04-20 15:01 UTC (History)
1 user (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2020-04-19 22:19:44 UTC
Embargoed:


Attachments (Terms of Use)
preferences (149.11 KB, image/png)
2020-04-16 08:50 UTC, Bastien Nocera
no flags Details

Description Bastien Nocera 2020-04-16 08:50:01 UTC
Created attachment 1679273 [details]
preferences

I didn't receive any email notifications about this bug's flags being changed:
https://bugzilla.redhat.com/show_bug.cgi?id=1767438

Bugzilla should send me notifications for flags changing (especially to acks or nacks) when I'm the assignee. There doesn't seem to be a way to do that right now, which caused me to miss that there had been updates to the bug for nearly 2 months.

Attached is a screenshot of my mail notification preferences.

Comment 2 Jeff Fearn 🐞 2020-04-19 22:19:44 UTC
Tracking down mail issues is always very difficult, doing so months after it happened isn't realistic.

If there was a general problem with flag mail there would be a lot of talk about it, there isn't, so I don't think this is a general issue.

Comment 3 Bastien Nocera 2020-04-20 08:40:16 UTC
(In reply to Jeff Fearn 🐞 from comment #2)
> If there was a general problem with flag mail there would be a lot of talk
> about it, there isn't, so I don't think this is a general issue.

The question was a very specific one. The '?' flag was not set by me, which might
be the reason why I didn't receive the notification even though I was the assignee.

I also doubt 2 separate people, including a bot, touched the flags and the "minor update"
checkbox:
https://bugzilla.redhat.com/show_bug.cgi?id=1767438#c3

I'm disappoined that there wouldn't even be an attempt at reproducing the problem
before closing the bug as cantfix.

Comment 4 Alasdair Kergon 2020-04-20 15:01:51 UTC
Well working out what happened several months ago is different from looking to see if there is a current problem in the system - by all means try to reproduce something you think might not be working.

I have this email in my mailbox last week when someone else changed a bug so what you suggest currently works for me:

             Flags|qa_ack?                     |qa_ack+
You are receiving this mail because:                                                                                                                                        
You are the assignee for the bug.


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