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Bug 2029994

Summary:	Operating System column is not getting updated on Satellite web UI after upgrading the hosts.
Product:	Red Hat Satellite	Reporter:	Anand Kulkarni <ankulkar>
Component:	Hosts	Assignee:	satellite6-bugs <satellite6-bugs>
Status:	CLOSED CURRENTRELEASE	QA Contact:	Satellite QE Team <sat-qe-bz-list>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	6.9.6	CC:	ahumbe, aruzicka, inecas
Target Milestone:	Unspecified	Keywords:	Triaged
Target Release:	Unused
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2024-04-17 14:35:53 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Anand Kulkarni 2021-12-07 18:44:56 UTC

Description of problem: 

Operating System is not updated on Satellite web UI (Host -> All Hosts) page even after upgrading the hosts.


Version-Release number of selected component (if applicable): 

Red Hat Satellite 6.9.6

RHEL 8

How reproducible: Yes, Below steps shared to Reproduce.


Steps to Reproduce:

1. Register an host with Satellite (RHEL 8.4) attach desired subscriptions and enable the required repositories. Note the Operating System on Satellite web UI (Hosts -> All Hosts) for this host.

2. Perform the yum update on the host (RHEL 8.4), ensure the host is upgraded successfully. Check the release and product certs.
  
3. Now, check on Satellite web UI (Hosts -> All Hosts) verify the Operating System column for this host.

Actual results: 

Unable to see new upgraded version.


Expected results: 

Upgraded version needs to be visible on web UI.


Additional info:

Comment 2 Brad Buckingham 2023-07-21 21:06:39 UTC

Upon review of our valid but aging backlog the Satellite Team has concluded that this Bugzilla does not meet the criteria for a resolution in the near term, and are planning to close in a month. This message may be a repeat of a previous update and the bug is again being considered to be closed. If you have any concerns about this, please contact your Red Hat Account team.  Thank you.

Comment 3 Marek Hulan 2023-07-24 07:09:01 UTC

Check whether running `subscription-manager facts --update` on the host helps. The facts update should happen every 4 hours. If it does not update, check the value of Administer -> Settings -> Facts -> Ignore facts for operating system.

Comment 4 Brad Buckingham 2023-09-01 19:53:16 UTC

Adding needinfo based upon comment 3.

Comment 6 Brad Buckingham 2023-09-01 19:53:56 UTC

Based upon feedback during auto-closure, leaving this bugzilla open a while longer for additional investigation; however, it may be closed in a future iteration.

Comment 7 Adam Ruzicka 2024-04-17 14:35:53 UTC

I'm failing to reproduce this. I took a fresh stream snap 54 and registered three rhel 9.2 hosts to it, all showed up in Satellite as `RedHat 9.2`. On one host I did `dnf update -y; subscription-manager facts --update` and the OS in Satellite was changed to ` RHEL 9.3` as soon as the update finished. On the other host I did just `dnf update -y`. The OS was changed in Satellite after some delay.

For the last host I enabled the `Ignore facts for operating system` setting, did `dnf update -y`. Once that setting was enabled, the operating system would not get changed from facts, which is correct.

The attached cases are closed, the needinfo from #4 about #3 is still unanswered, so I'll assume that this bz was a result of having that setting enabled or that it got resolved in the meantime. Either way, it seems to be working as expected now so I'll go ahead and close this. If you feel there is still something left for us to do, feel free to reopen along with more details.

Comment 8 Red Hat Bugzilla 2024-08-16 04:25:03 UTC

The needinfo request[s] on this closed bug have been removed as they have been unresolved for 120 days