Created attachment 1859622 [details] Errors Description of problem (please be detailed as possible and provide log snippets): The customer began experiencing MCG issues and was seeing the error of "Backing store mode: INITIALIZING" after an incremental update within OCS v4.6. The customer was informed to upgrade to OCS v4.7 which should've fixed the issue (referenced Bug 1911266). Currently, the customer is viewing numerous errors and is unable to access previously established buckets. The following events/errors are displayed: NOT ENOUGH HEALTH RESOURCES Buckets are in Error States Service is Degraded Backing store mode: ALL_NODES_OFFLINE Warning BackingStorePhaseRejected InvalidBucketState: The request is not valid with the current state of the bucket. status code: 409 Version of all relevant components (if applicable): OCS 4.6 and after upgrade to OCS 4.7 issue still persists. Does this issue impact your ability to continue to work with the product (please explain in detail what is the user impact)? Yes, the customer does not have access to data in previously established buckets. Is there any workaround available to the best of your knowledge? No, Tried restoring Multicloud-Object-Gateway IAW Chapter 10 (4.7 OCS Troubleshooting Product Doc). i.e. Restarted all the pods related to the MCG and restarted the RADOS Object Gateway (RGW) pod. After performing the steps to restore MCG, the customer is now able to create buckets but still cannot access the previous buckets. Rate from 1 - 5 the complexity of the scenario you performed that caused this bug (1 - very simple, 5 - very complex)? Can this issue reproducible? No Can this issue reproduce from the UI? No If this is a regression, please provide more details to justify this: Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info:
can you please attach the must gather or logs to see the status of rgw pods and service. There is very limited info for debugging this issue
After being provided with the information in case comment #85, the customer has closed the case. The issue seems to be resolved, we can close this BZ. Regards, Craig Wayman TSE Red Hat OpenShift Data Foundations (ODF) Customer Experience and Engagement, NA