2077878 – Document that capacity emails are sent periodically in Managed Service

Bug 2077878 - Document that capacity emails are sent periodically in Managed Service [NEEDINFO]

Summary: Document that capacity emails are sent periodically in Managed Service

Keywords:
Status:	CLOSED COMPLETED
Alias:	None
Product:	Red Hat OpenShift Data Foundation
Classification:	Red Hat Storage
Component:	documentation-ODF-Managed-Service
Sub Component:
Version:	4.10
Hardware:	Unspecified
OS:	Unspecified
Priority:	unspecified
Severity:	medium
Target Milestone:	---
Target Release:	---
Assignee:	Disha Walvekar
QA Contact:	Neha Berry
Docs Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+	depends on / blocked

Reported:	2022-04-22 13:15 UTC by Filip Balák
Modified:	2023-08-09 16:46 UTC (History)
CC List:	8 users (show)
Fixed In Version:
Doc Type:	If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed:	2023-05-08 09:16:12 UTC
Embargoed:
Flags:	rcampos: needinfo? (kmajumde) rcampos: needinfo? (akhanna) rcampos: needinfo? (kmajumde) rcampos: needinfo? (akhanna)

Attachments	(Terms of Use)

Description Filip Balák 2022-04-22 13:15:18 UTC

Describe the issue:
SendGrid emails sent to users are sent periodically if the issue is not resolved (cluster is not expanded). It should be identified how often those emails are resend and the process should be documented.

Comment 7 Dhruv Bindra 2022-05-17 05:36:38 UTC

SendGrid will wait for 12hrs before repeating the last notification and if the notification is updated then SendGrid will send mail again with updated info after 5 mins.

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