Bug 2087240 - After upgrade to 0.13.0-0.el8_5 all downloads fail with "Unable to get attachment"
Summary: After upgrade to 0.13.0-0.el8_5 all downloads fail with "Unable to get attach...
Keywords:
Status: NEW
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: redhat-support-tool
Version: 8.5
Hardware: Unspecified
OS: Unspecified
unspecified
urgent
Target Milestone: rc
: ---
Assignee: Pranita Ghole
QA Contact: Supportability QE
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2022-05-17 16:22 UTC by Dwight (Bud) Brown
Modified: 2023-08-02 16:27 UTC (History)
1 user (show)

Fixed In Version:
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Type: Bug
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System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker RHELPLAN-140156 0 None None None 2022-11-22 10:55:16 UTC

Description Dwight (Bud) Brown 2022-05-17 16:22:58 UTC 
Description of problem:
Running 0.11.3-2.el8 was working ok, upgraded to 0.13.0-0.el8_5 and all getattachment commands now fail:
Downloading sosreport-archslbkpms010-03199437-2022-04-18-jawequb.tar.xz ...     
Unable to get attachment

no traceback, just the failure.  You can download single one-at-a-time files, but I literally deal with 10s to 100s of cases a day and having to separate out uuid and then perform a one-at-a-time download by uuid is completely unacceptable.  It makes the whole process of support for me broken due to these inefficiencies.

This is a critical bug.




Version-Release number of selected component (if applicable):


How reproducible:
100%

Steps to Reproduce:
1. redhat-support-tool getattachment -c 03199437 -a
2.
3.

Actual results:
Downloading sosreport-archslbkpms010-03199437-2022-04-18-jawequb.tar.xz ...     
Unable to get attachment


Expected results:
$  redhat-support-tool getattachment -c 03199437 -a
Downloading sosreport-archslbkpms010-03199437-2022-04-18-jawequb.tar.xz ...     
100%
File downloaded ...

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