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Bug 2097751 - Traceback in production.log while trying to remediate issue from c.r.c when inventory status on satellite is not synced.
Summary: Traceback in production.log while trying to remediate issue from c.r.c when i...
Keywords:
Status: CLOSED MIGRATED
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud
Version: 6.11.0
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: Unspecified
Assignee: satellite6-bugs
QA Contact: Satellite QE Team
URL:
Whiteboard:
: 2097749 (view as bug list)
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2022-06-16 12:59 UTC by Jameer Pathan
Modified: 2024-06-06 12:23 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2024-06-06 12:23:13 UTC
Target Upstream Version:
Embargoed:

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Links
System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker   SAT-18865 0 None Migrated None 2024-06-06 12:23:11 UTC

Description Jameer Pathan 2022-06-16 12:59:24 UTC 
Description of problem:
Traceback in production.log while trying to remediate issue from c.r.c when inventory status on satellite is not synced.

Version-Release number of selected component (if applicable):
- Satellite 6.11.0 snap 25
- rubygem-foreman_rh_cloud-5.0.39-1.el8sat.noarch

How reproducible:
- Tried once

Steps to Reproduce:
1. Configure RHC on Satellite (Go to Configure > Inventory upload > Click on "Configure Cloud Connector" button.)
2. Register Host with satellite and Insights.
3. Try to remediate Insights issue from c.r.c
4. Check /var/log/foreman/production.log on Satellite.

Actual results:
- Traceback with following message.
2022-06-16T08:02:20 [W|app|5b7270f6] Some hosts were not found/ignored. 
Looked for: ["1c9ddase4-2764-439a-bc54-b390dasb73f1", 
"c8dsa2809-bc9a-46be-90f0-91385das6d5bb"], found ids: []

Expected results:
- No traceback in production.log
- Proper error message shown either on c.r.c or Satellite.

Additional info:
- This happens when the inventory status on satellite is not synced.
(Go to Configure > Inventory upload > Click on "Sync Inventory status".)
Comment 2 Shimon Shtein 2022-06-16 13:06:01 UTC 
This will need a change in the code to avoid executing a REX job on an empty list of hosts.
Comment 3 Brad Buckingham 2022-06-16 14:02:55 UTC 
*** Bug 2097749 has been marked as a duplicate of this bug. ***
Comment 5 Brad Buckingham 2023-11-02 17:44:31 UTC 
Upon review of our valid but aging backlog the Satellite Team has concluded that this Bugzilla does not meet the criteria for a resolution in the near term, and are planning to close in a month. This message may be a repeat of a previous update and the bug is again being considered to be closed. If you have any concerns about this, please contact your Red Hat Account team.  Thank you.
Comment 6 Brad Buckingham 2023-12-01 18:26:35 UTC 
Thank you for your interest in Red Hat Satellite. We have evaluated this request, and while we recognize that it is a valid request, we do not expect this to be implemented in the product in the foreseeable future. This is due to other priorities for the product, and not a reflection on the request itself. We are therefore closing this out as WONTFIX. If you have any concerns about this feel free to contact your Red Hat Account Team. Thank you.
Comment 9 Eric Helms 2024-06-06 12:23:13 UTC 
This BZ has been automatically migrated to the issues.redhat.com Red Hat Issue Tracker. All future work related to this report will be managed there.

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