Bug 2151616 - Host status in Satellite UI and console.redhat.com is not consistent despite insights-client & inventory sync are working fine. [NEEDINFO]
Summary: Host status in Satellite UI and console.redhat.com is not consistent despite ...
Keywords:
Status: ASSIGNED
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Inventory
Version: 6.11.4
Hardware: x86_64
OS: Linux
high
high
Target Milestone: Unspecified
Assignee: Shimon Shtein
QA Contact: Satellite QE Team
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2022-12-07 16:09 UTC by Sahil Bhasin
Modified: 2023-07-13 09:30 UTC (History)
10 users (show)

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Embargoed:
sshtein: needinfo? (ehelms)


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System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker SAT-14335 0 None None None 2022-12-08 15:24:49 UTC

Description Sahil Bhasin 2022-12-07 16:09:42 UTC
Description of problem:

We are already aware of the Random Inventory Sync failure as reported in this BZ https://bugzilla.redhat.com/show_bug.cgi?id=2127180 and the customer had also hit the same issue initially.
 
That was solved by changing the scheduled time for Automated Inventory sync.  But since then, despite the fact that insights-client is running fine on the host and Inventory sync is happening fine on satellite
 
* Some existing hosts in Satellite show Global Status "Warning" and "Inventory" status shows "Host was not uploaded to your RH Cloud Inventory"

* When we check the inventory sync\upload task details in satellite, certain hosts are marked as disconnected and concerned systems are part of that list.

* Surprisingly, The same system\set of systems shows up with OK status in console.redhat.com inventory.

Version-Release number of selected component (if applicable):

Satellite 6.11 ( and Satellite 6.12 )

How reproducible:

NA ( Only reproducible by the customer in his all four satellites which were at 6.11 and recently been upgraded to 6.12 )

Steps to Reproduce:

NA ( Only reproducible by the customer in his all four satellites which were at 6.11 and recently been upgraded to 6.12 )

Actual results:

As explained above

Expected results:

There should be no inconsistency in the Inventory status for a host in Satellite and console.redhat.com

Additional info:

* At some point, the customer mentioned that the issue went away for those existing hosts automatically.

* But for any newly build system, the same issue is reproducible i.e mismatch in status.

* Also to be noted, manual re-execution insights-client on client host or Inventory upload in satellite, does not help to immediately remediate the issue but it gets resolved for the host after some days on their own ( which does not seems like a correct behavior ).
 
We don't know if this is an after-effect of the BZ 2127180 or if it's something else but I thought I should mention the same here.


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