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Bug 2152018 - [RFE] Add recommendation's detailed information to Recommendations page in Satellite
Summary: [RFE] Add recommendation's detailed information to Recommendations page in Sa...
Keywords:
Status: CLOSED MIGRATED
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Insights
Version: 6.12.0
Hardware: x86_64
OS: Unspecified
medium
high with 3 votes
Target Milestone: Unspecified
Assignee: Shimon Shtein
QA Contact: Satellite QE Team
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2022-12-08 21:54 UTC by Daniel Leroux
Modified: 2024-06-06 12:56 UTC (History)
11 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2024-06-06 12:56:19 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker   SAT-16971 0 None Migrated None 2024-06-06 12:56:18 UTC

Description Daniel Leroux 2022-12-08 21:54:12 UTC 
Description of problem:

Loss of Insight functionality since upgrading Satellite from 6.9 up to 6.12.

In Sat 6.9 and earlier in the Insights view, knowing it was only Advisor, the customer saw a ton of value. Within Satellite they were able to see risks, identify what the fixes are, and deploy the fixes. 

Today in 6.11/6.12 the customer see the (sometimes generic) names of issues. To see any information they click a link that takes them to console.redhat.com.
In that view they can see all the systems - a lot of information they are not supposed to be able to see. Sometimes they can't even see the systems or the article, and they just get a 404 error.

The view is also less useful within Console.  It requires a bunch of clicks to get to what used to be in product for them.


Version-Release number of selected component (if applicable):
Satellite 6.12


How reproducible:

100% of the time

Steps to Reproduce:
See the snapshot in the attachment showing at the top the insights view from Satellite 6.9 and at the bottom: insights view in Satellite 6.12.

This only lets the customer see the issue in Insights or send them to a KB - both of which are frequently broken. 

Additional info:
Comment 11 Dana Singleterry 2023-10-02 16:45:09 UTC 
Thank you for your interest in Satellite 6. We have evaluated this request, and while we recognize that it is a valid request, we do not expect this to be implemented in the product in the foreseeable future. This is due to other priorities for the product, and not a reflection on the request itself. We are therefore closing this out as WONTFIX. If you have any concerns about this, please do not reopen. Instead, feel free to contact Red Hat Technical Support. 

We encourage customers to take advantage of Insights @ console.redhat.com where this functionality exists.


Thank you.
Comment 13 Eric Helms 2024-06-06 12:56:19 UTC 
This BZ has been automatically migrated to the issues.redhat.com Red Hat Issue Tracker. All future work related to this report will be managed there.

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