Bug 2189679 (WacomStylusProblem) - System freezes, crashes and restores every now and then
Summary: System freezes, crashes and restores every now and then
Keywords:
Status: NEW
Alias: WacomStylusProblem
Product: Fedora
Classification: Fedora
Component: gnome-shell
Version: 38
Hardware: Unspecified
OS: Linux
unspecified
urgent
Target Milestone: ---
Assignee: GNOME SIG Unassigned
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2023-04-25 21:11 UTC by jorgenava.ro
Modified: 2023-12-06 08:22 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed:
Type: ---
Embargoed:
jorgenava.ro: fedora_prioritized_bug?


Attachments (Terms of Use)
Crashes on system (84.26 KB, image/png)
2023-04-25 21:12 UTC, jorgenava.ro
no flags Details
Details of system crashes (140.25 KB, image/png)
2023-04-25 21:12 UTC, jorgenava.ro
no flags Details
Gnome-Shell crashes (86.19 KB, image/png)
2023-04-25 21:13 UTC, jorgenava.ro
no flags Details
Error when trying to report the bug from Fedora 38 (88.32 KB, image/png)
2023-04-25 21:13 UTC, jorgenava.ro
no flags Details
Tried to do the steps @Jonas Adahl said, but had this error (39.18 KB, image/png)
2023-04-29 22:04 UTC, jorgenava.ro
no flags Details
Maybe wacom is the problem with system and gnome (109.15 KB, image/png)
2023-04-29 22:06 UTC, jorgenava.ro
no flags Details

Description jorgenava.ro 2023-04-25 21:11:22 UTC
I've been having some temporal crashes in my computer, although it seems to happen each time I alternate between my stylus and touchpad and mouse :confused:

All that began with Fedora 38…in 37 it was all smooth :confused:

Also, i’ve tried to report those…but that one in particular won’t have the inform habilitated…and the gnome ones they’re so often, and when sending, it appears error and can’t send them :confused:

Reproducible: Always

Steps to Reproduce:
Not sure yet...but i'm almost certain that it has to do with my wacom tablet, It's like when moving with mouse or touch pad and then switching to my stylus is when crashes...the problem is that it's not always.
Actual Results:  
The screen freezes...then it crashes and finally after 15 seconds it appears as if i've clicked the super button

Expected Results:  
Not freezing and crashing

Comment 1 jorgenava.ro 2023-04-25 21:12:32 UTC
Created attachment 1959929 [details]
Crashes on system

Comment 2 jorgenava.ro 2023-04-25 21:12:56 UTC
Created attachment 1959930 [details]
Details of system crashes

Comment 3 jorgenava.ro 2023-04-25 21:13:16 UTC
Created attachment 1959931 [details]
Gnome-Shell crashes

Comment 4 jorgenava.ro 2023-04-25 21:13:56 UTC
Created attachment 1959932 [details]
Error when trying to report the bug from Fedora 38

Comment 5 Jonas Ådahl 2023-04-28 21:08:26 UTC
Try

   sudo dnf install gdb

then

   coredumpctl -r gnome-shell

this should get you a (gdb) prompt. In there run

   backtrace full

and attach the output as a file here in bugzilla.

Comment 6 jorgenava.ro 2023-04-29 22:04:51 UTC
Created attachment 1961101 [details]
Tried to do the steps @Jonas Adahl said, but had this error

Also, i've been feeling that the problem is with my wacom...does that makes any sense? i mean, i've been noticing that the freezing and crashing happens when changing to my stylus...not always but it does...normaly after using the mouse or the track pad after a while and come back to the stylus.

Comment 7 jorgenava.ro 2023-04-29 22:06:22 UTC
Created attachment 1961102 [details]
Maybe wacom is the problem with system and gnome

This problem appeared since i've started using Fedora 37, but it didn't freezed or crashed, it simply won't work for configuring the stylus buttons, and don't understand why it appears two times :S

Comment 8 Fedora Admin user for bugzilla script actions 2023-12-06 08:22:49 UTC
This component is maintained by the GNOME project. Issues with it should be reported directly to GNOME at https://gitlab.gnome.org/GNOME/.

This issue should only be kept open if it:

1. Relates to Fedora packaging or integration with other Fedora components
2. Is required for Fedora release processes, such as blocker bugs and freeze exceptions

If this issue isn't needed for either of these two reasons, please:

 * create an issue with GNOME
 * add a link to the GNOME issue here
 * close this issue as CLOSED/UPSTREAM

Thank you!


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