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DescriptionAmar Huchchanavar
2023-05-04 21:57:02 UTC
Description of problem:
Insights service generating ABRT core dumps.
# abrt-cli ls
id 4d8793e4166e92034865a78d6e2a5654112c0898
reason: utilities.py:127:write_to_disk:OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid'
time: Fri 07 Apr 2023 03:30:00 AM GMT
cmdline: /usr/bin/python /usr/bin/insights-client --retry 3
package: insights-client-3.1.7-2.el7_9
uid: 0 (root)
count: 1
Directory: /var/spool/abrt/Python-2023-04-07-03:30:00-29062
Run 'abrt-cli report /var/spool/abrt/Python-2023-04-07-03:30:00-29062' for creating a case in Red Hat Customer Portal
# insights-client --version
Client: 3.1.7
Core: 3.1.16-1
# systemctl status insights-client
● insights-client.service - Insights Client
Loaded: loaded (/usr/lib/systemd/system/insights-client.service; static; vendor preset: disabled)
Active: inactive (dead) since Fri 2023-04-07 03:30:00 GMT; 5h 30min ago
Docs: man:insights-client(8)
Process: 29065 ExecStartPost=/bin/bash -c echo 1G >/dev/null 2>&1 > /sys/fs/cgroup/memory/system.slice/insights-client.service/memory.soft_limit_in_bytes (code=exited, status=0/SUCCESS)
Process: 29063 ExecStartPost=/bin/bash -c echo 2G >/dev/null 2>&1 > /sys/fs/cgroup/memory/system.slice/insights-client.service/memory.memsw.limit_in_bytes (code=exited, status=0/SUCCESS)
Process: 29062 ExecStart=/usr/bin/insights-client --retry 3 (code=exited, status=0/SUCCESS)
Main PID: 29062 (code=exited, status=0/SUCCESS)
Apr 07 03:29:59 system1.example.com insights-client[29062]: File "/var/lib/insights/last_stable.egg/insights/client/utilities.py", line 127, in write_to_disk
Apr 07 03:29:59 system1.example.com insights-client[29062]: os.remove(filename)
Apr 07 03:29:59 system1.example.com insights-client[29062]: OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid'
Apr 07 03:29:59 system1.example.com insights-client[29062]: Error in sys.exitfunc:
Apr 07 03:29:59 system1.example.com python[29062]: detected unhandled Python exception in '/usr/bin/insights-client'
Apr 07 03:30:00 system1.example.com insights-client[29062]: Traceback (most recent call last):
Apr 07 03:30:00 system1.example.com insights-client[29062]: File "/usr/lib64/python2.7/atexit.py", line 24, in _run_exitfuncs
Apr 07 03:30:00 system1.example.com insights-client[29062]: func(*targs, **kargs)
Apr 07 03:30:00 system1.example.com insights-client[29062]: File "/var/lib/insights/last_stable.egg/insights/client/utilities.py", line 127, in write_to_disk
Apr 07 03:30:00 system1.example.com insights-client[29062]: OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid'
Version-Release number of selected component (if applicable):
insights-client-3.1.7-2.el7_9.noarch
How reproducible:
Customer site only
Steps to Reproduce:
1.
Actual results:
Apr 07 03:30:00 system1.example.com insights-client[29062]: OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid'
Expected results:
It should not fail with above-mentioned error.
Additional info:
- This issue does not occur if we execute #insights-client manually
Comment 29RHEL Program Management
2023-09-14 12:58:13 UTC
Issue migration from Bugzilla to Jira is in process at this time. This will be the last message in Jira copied from the Bugzilla bug.
Comment 30RHEL Program Management
2023-09-14 13:43:49 UTC
This BZ has been automatically migrated to the issues.redhat.com Red Hat Issue Tracker. All future work related to this report will be managed there.
Due to differences in account names between systems, some fields were not replicated. Be sure to add yourself to Jira issue's "Watchers" field to continue receiving updates and add others to the "Need Info From" field to continue requesting information.
To find the migrated issue, look in the "Links" section for a direct link to the new issue location. The issue key will have an icon of 2 footprints next to it, and begin with "RHEL-" followed by an integer. You can also find this issue by visiting https://issues.redhat.com/issues/?jql= and searching the "Bugzilla Bug" field for this BZ's number, e.g. a search like:
"Bugzilla Bug" = 1234567
In the event you have trouble locating or viewing this issue, you can file an issue by sending mail to rh-issues. You can also visit https://access.redhat.com/articles/7032570 for general account information.
Comment 31Red Hat Bugzilla
2024-01-13 04:25:25 UTC
The needinfo request[s] on this closed bug have been removed as they have been unresolved for 120 days
Description of problem: Insights service generating ABRT core dumps. # abrt-cli ls id 4d8793e4166e92034865a78d6e2a5654112c0898 reason: utilities.py:127:write_to_disk:OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid' time: Fri 07 Apr 2023 03:30:00 AM GMT cmdline: /usr/bin/python /usr/bin/insights-client --retry 3 package: insights-client-3.1.7-2.el7_9 uid: 0 (root) count: 1 Directory: /var/spool/abrt/Python-2023-04-07-03:30:00-29062 Run 'abrt-cli report /var/spool/abrt/Python-2023-04-07-03:30:00-29062' for creating a case in Red Hat Customer Portal # insights-client --version Client: 3.1.7 Core: 3.1.16-1 # systemctl status insights-client ● insights-client.service - Insights Client Loaded: loaded (/usr/lib/systemd/system/insights-client.service; static; vendor preset: disabled) Active: inactive (dead) since Fri 2023-04-07 03:30:00 GMT; 5h 30min ago Docs: man:insights-client(8) Process: 29065 ExecStartPost=/bin/bash -c echo 1G >/dev/null 2>&1 > /sys/fs/cgroup/memory/system.slice/insights-client.service/memory.soft_limit_in_bytes (code=exited, status=0/SUCCESS) Process: 29063 ExecStartPost=/bin/bash -c echo 2G >/dev/null 2>&1 > /sys/fs/cgroup/memory/system.slice/insights-client.service/memory.memsw.limit_in_bytes (code=exited, status=0/SUCCESS) Process: 29062 ExecStart=/usr/bin/insights-client --retry 3 (code=exited, status=0/SUCCESS) Main PID: 29062 (code=exited, status=0/SUCCESS) Apr 07 03:29:59 system1.example.com insights-client[29062]: File "/var/lib/insights/last_stable.egg/insights/client/utilities.py", line 127, in write_to_disk Apr 07 03:29:59 system1.example.com insights-client[29062]: os.remove(filename) Apr 07 03:29:59 system1.example.com insights-client[29062]: OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid' Apr 07 03:29:59 system1.example.com insights-client[29062]: Error in sys.exitfunc: Apr 07 03:29:59 system1.example.com python[29062]: detected unhandled Python exception in '/usr/bin/insights-client' Apr 07 03:30:00 system1.example.com insights-client[29062]: Traceback (most recent call last): Apr 07 03:30:00 system1.example.com insights-client[29062]: File "/usr/lib64/python2.7/atexit.py", line 24, in _run_exitfuncs Apr 07 03:30:00 system1.example.com insights-client[29062]: func(*targs, **kargs) Apr 07 03:30:00 system1.example.com insights-client[29062]: File "/var/lib/insights/last_stable.egg/insights/client/utilities.py", line 127, in write_to_disk Apr 07 03:30:00 system1.example.com insights-client[29062]: OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid' Version-Release number of selected component (if applicable): insights-client-3.1.7-2.el7_9.noarch How reproducible: Customer site only Steps to Reproduce: 1. Actual results: Apr 07 03:30:00 system1.example.com insights-client[29062]: OSError: [Errno 2] No such file or directory: '/tmp/insights-client.ppid' Expected results: It should not fail with above-mentioned error. Additional info: - This issue does not occur if we execute #insights-client manually