Bug 2196261 - HP Deskjet Printer stopped working after upgrade to F38 [NEEDINFO]
Summary: HP Deskjet Printer stopped working after upgrade to F38
Keywords:
Status: CLOSED INSUFFICIENT_DATA
Alias: None
Product: Fedora
Classification: Fedora
Component: hplip
Version: 38
Hardware: x86_64
OS: Linux
unspecified
high
Target Milestone: ---
Assignee: Zdenek Dohnal
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2023-05-08 13:35 UTC by John Tam
Modified: 2023-07-14 10:42 UTC (History)
4 users (show)

Fixed In Version:
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Clone Of:
Environment:
Last Closed: 2023-07-14 10:42:29 UTC
Type: ---
Embargoed:
zdohnal: needinfo? (john.tam.71)


Attachments (Terms of Use)

Description John Tam 2023-05-08 13:35:02 UTC
After upgrading to F38, my HP Deskjet 2540 has stopped working. It is not a mechanical problem because I can connect it to a different computer, a Mac, and it still prints normally, as it did in F37. I connect to the printer using its USB cable.

In the Print Queue dialog, it shows this error: "Processing - not connected?"

In the Printer Properties dialog, under Printer State, it says:
"Processing - cfFilterChain: ghostscript (PID 24792) exited with no errors."

I have uninstalled and reinstalled both cups and hplip using dnf. I have also deleted and readded the printer using the recommended HP drivers.

Reproducible: Always

Steps to Reproduce:
1.Print any document.
2.
3.
Actual Results:  
The printer does nothing, all jobs get stuck in the print queue with the above mentioned errors.

Expected Results:  
The printer should have printed the document.

Standard, up to date F38 with Cinnamon desktop. However I have tried under KDE and the problem persists.

Comment 1 Zdenek Dohnal 2023-05-15 08:08:58 UTC
Hi John,

thank you for reporting the issue!

IMO your printer supports driverless printing via USB, so it is affected by the change https://fedoraproject.org/wiki/Changes/IPPUSBasPrintScanDependency - please look into the page how to proceed.

If you experience further problems, do let me know.

Comment 2 Zdenek Dohnal 2023-07-14 10:42:29 UTC
No response for 2 months, closing.


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