Description of problem: i tried install hplip via instructions on hp's website, then decided to check if it was available via dnf. after installing and adding hplip-gui, i restarted, and tried to run the program from application launcher/dashboard. error occured at this point. Version-Release number of selected component: hplip-gui-3.23.5-1.fc38 Additional info: reporter: libreport-2.17.10 kernel: 6.3.7-200.fc38.x86_64 cmdline: /usr/bin/python3 /usr/bin/hp-uiscan cgroup: 0::/user.slice/user-1000.slice/user/app.slice/app-hp\x2duiscan-b0f4f8a0c4f249ca938a78c519c44fd2.scope uid: 1000 reason: hp-uiscan:56:<module>:TypeError: cannot unpack non-iterable NoneType object executable: /usr/bin/hp-uiscan type: Python3 package: hplip-gui-3.23.5-1.fc38 runlevel: N 5 exception_type: TypeError crash_function: module interpreter: python3-3.11.3-2.fc38.x86_64 comment: i tried install hplip via instructions on hp's website, then decided to check if it was available via dnf. after installing and adding hplip-gui, i restarted, and tried to run the program from application launcher/dashboard. error occured at this point. Truncated backtrace: #1 [/usr/bin/hp-uiscan:56] <module>
Created attachment 1970902 [details] File: os_info
Created attachment 1970903 [details] File: environ
Created attachment 1970904 [details] File: mountinfo
Created attachment 1970905 [details] File: open_fds
Created attachment 1970906 [details] File: namespaces
Created attachment 1970907 [details] File: backtrace
Created attachment 1970908 [details] File: cpuinfo
Hi, I would recommend looking for remains of hplip installation from the website - I don't get crash on my laptop (although I don't have a device supported by it - IIUC hp-uiscan is not GUI scanning tool for every HP devices, but only for several selected, which is not my HP printer) when hplip and hplip-gui are installed. The error it reports indicates 'utils' is None, so the import failed, which does not happen with hplip installed from Fedora repos.