Bug 2219151 - After every login I see popup message "the update failed to install. Please wait for another update and try again. If the problem persists, contact your software provider."
Summary: After every login I see popup message "the update failed to install. Please w...
Keywords:
Status: NEW
Alias: None
Product: Fedora
Classification: Fedora
Component: gnome-software
Version: 39
Hardware: Unspecified
OS: Linux
unspecified
medium
Target Milestone: ---
Assignee: Milan Crha
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2023-07-02 13:38 UTC by Mikhail
Modified: 2023-08-19 10:10 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
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Last Closed:
Type: ---
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Attachments (Terms of Use)
screenshot (657.01 KB, image/png)
2023-07-02 13:38 UTC, Mikhail
no flags Details
screencast (2.28 MB, video/webm)
2023-07-02 19:56 UTC, Mikhail
no flags Details


Links
System ID Private Priority Status Summary Last Updated
GNOME Gitlab GNOME gnome-software issues 2274 0 None opened After every login I see popup message "the update failed to install. Please wait for another update and try again. If th... 2023-08-19 10:10:50 UTC

Description Mikhail 2023-07-02 13:38:08 UTC
After every login I see popup message "the update failed to install. Please wait for another update and try again. If the problem persists, contact your software provider."

Detailed errors from the package manager follow:

failed to build result for 362301da643102b9f38477387e2193e57abaa590

Reproducible: Always

Steps to Reproduce:
1. Login into gnome
2.
3.

Comment 1 Mikhail 2023-07-02 13:38:44 UTC
Created attachment 1973746 [details]
screenshot

Comment 2 Mikhail 2023-07-02 19:56:26 UTC
Created attachment 1973790 [details]
screencast

Comment 3 Milan Crha 2023-07-10 08:17:49 UTC
Thanks for a bug report. Is this Fedora Silverblue or Fedora Workstation, please? One uses rpm-ostree the other one PackageKit to serve the updates. Being it rpm-ostree, could you run `rpm-ostree update` from a terminal, please? I guess it'll show a similar error, unless there's a new update, which could hide the error. You can also try to click on the Refresh button in the left-top corner to check for the new updates, which can help a bit too.

Comment 4 Mikhail 2023-07-10 09:01:11 UTC
> Is this Fedora Silverblue or Fedora Workstation, please?

This is Fedora Workstation.

> You can also try to click on the Refresh button in the left-top corner to check for the new updates, which can help a bit too.

Unfortunately it didn't helps.

Comment 5 Milan Crha 2023-07-10 09:21:45 UTC
> This is Fedora Workstation.

Ah, I see. In that case:

   pkcon update

or preceded by

   pkcon refresh force

would do a similar job to what the gnome-software does.

The

   dnf update

may also move the system to the new updates, if any, but I'm not sure whether it could replicate the problem seen with the PackageKit (the two do not share the same data).

What I'm trying to do is to replicate the problem outside of the gnome-software.

I think the fix for this bug is to show the error only once, the first time it's recognized and not bother the users every login, right? It would be good to move this request upstream [1], because it's not Fedora specific.

[1] https://gitlab.gnome.org/GNOME/gnome-software/-/issues/

Comment 6 Fedora Release Engineering 2023-08-16 08:11:45 UTC
This bug appears to have been reported against 'rawhide' during the Fedora Linux 39 development cycle.
Changing version to 39.


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