Bug 2225572 - [GSS] NooBaa Backing Store is stuck in "Connecting" phase due to "account not found" error
Summary: [GSS] NooBaa Backing Store is stuck in "Connecting" phase due to "account not...
Keywords:
Status: NEW
Alias: None
Product: Red Hat OpenShift Data Foundation
Classification: Red Hat Storage
Component: Multi-Cloud Object Gateway
Version: 4.10
Hardware: Unspecified
OS: Unspecified
unspecified
urgent
Target Milestone: ---
: ---
Assignee: Nimrod Becker
QA Contact: krishnaram Karthick
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2023-07-25 14:00 UTC by Karun Josy
Modified: 2023-08-10 07:20 UTC (History)
3 users (show)

Fixed In Version:
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Description Karun Josy 2023-07-25 14:00:23 UTC
# Description of problem (please be detailed as possible and provide log
snippets):

NooBaa Backing Store is stuck in the "Connecting" phase due to "account not found" error


==================
2023-07-24T11:53:32.941306679Z time="2023-07-24T11:53:32Z" level=info msg="ReconcileObject: Done - updated Secret noobaa-admin " sys=openshift-storage/noobaa
2023-07-24T11:53:32.943710293Z time="2023-07-24T11:53:32Z" level=info msg="ReconcileObject: Done - updated Secret noobaa-operator " sys=openshift-storage/noobaa
2023-07-24T11:53:32.943739681Z time="2023-07-24T11:53:32Z" level=info msg="✈️  RPC: account.read_account() Request: {Email:admin}"
2023-07-24T11:53:32.944687937Z time="2023-07-24T11:53:32Z" level=error msg="⚠️  RPC: account.read_account() Response Error: Code=UNAUTHORIZED Message=account not found 6284affe4ffa0d0029c8ff4c"
2023-07-24T11:53:32.944717120Z time="2023-07-24T11:53:32Z" level=error msg="ReconcileObject: Error Secret  cannot read admin account info, error: account not found 6284affe4ffa0d0029c8ff4c" sys=openshift-storage/noobaa
2023-07-24T11:53:32.944717120Z time="2023-07-24T11:53:32Z" level=info msg="SetPhase: temporary error during phase \"Configuring\"" sys=openshift-storage/noobaa
2023-07-24T11:53:32.944754994Z time="2023-07-24T11:53:32Z" level=warning msg="⏳ Temporary Error: cannot read admin account info, error: account not found 6284affe4ffa0d0029c8ff4c" sys=openshift-storage/noobaa
2023-07-24T11:53:32.952230295Z time="2023-07-24T11:53:32Z" level=info msg="UpdateStatus: Done generation 12" sys=openshift-storage/noobaa
==================

# Version of all relevant components (if applicable):
ODF 4.10

# Does this issue impact your ability to continue to work with the product
Yes, quay is unable to be used, production is down


# Is there any workaround available to the best of your knowledge?
No


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