Red Hat Bugzilla – Bug 242624
RHN Taskomatic not sending 2way prop email for some customers.
Last modified: 2016-05-22 19:26:20 EDT
Description of problem: (this issue is logged by GIT - Bala Govindan)
2way prop process creates a record in web_customer_notification table and
taskomatic picks this record and sends an email to the customer. The issue is
that there has been customer complaints that they do not get this email
sometimes. I thought it was random, but now I could replicate it. For the
following customer the email never goes out
select * from web.web_customer
where oracle_customer_number = '901532'
I believe the issue could be around the fact that there are too many emails (too
many org admins) and so it could be failing. That's my guess...but please
research this and fix this asap as it is not only affecting this customer...it
is affecting many more customers.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Oracle CRM/ERP insert a record to web_customer_notification
2. RHN taskomatic picks and send the email
3. It fails for some customers (eg: oracle_customer_number = '901532')
Email not sent.
Email go out...
The last email I got for this particular account was on 20-Mar-2007. So
something broke this after that or may be there were more org admins added to
this account after that.
Not sure that this is a taskomatic issue. I _thought_ that Java webapp was
responsible for triggering the email. Transferring to the hosted team for follow up.
2way prop no more in RHN.