Description of problem: % cat /var/log/up2date ..... [Tue Jun 5 17:44:43 2007] up2date Updating package profile [Tue Jun 5 17:45:31 2007] up2date A protocol error occurred: Internal Server Error , attempt #1, [Tue Jun 5 17:46:15 2007] up2date A protocol error occurred: Internal Server Error , attempt #2, [Tue Jun 5 17:47:03 2007] up2date A protocol error occurred: Internal Server Error , attempt #3, [Tue Jun 5 17:47:33 2007] up2date A protocol error occurred: Internal Server Error , attempt #4, [Tue Jun 5 17:48:11 2007] up2date A protocol error occurred: Internal Server Error , attempt #5, [Tue Jun 5 17:48:11 2007] up2date Error communicating with server. The message was: Internal Server Error [Tue Jun 5 17:48:11 2007] up2date Traceback (most recent call last): File "/usr/sbin/rhn-profile-sync", line 54, in ? cli.run() File "/usr/share/rhn/up2date_client/rhncli.py", line 65, in run sys.exit(self.main() or 0) File "/usr/sbin/rhn-profile-sync", line 42, in main rhnPackageInfo.updatePackageProfile() File "/usr/share/rhn/up2date_client/rhnPackageInfo.py", line 27, in updatePackageProfile rpmUtils.getInstalledPackageList(getArch=1)) File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__ return rpcServer.doCall(method, *args, **kwargs) File "/usr/share/rhn/up2date_client/rpcServer.py", line 263, in doCall raise up2dateErrors.CommunicationError(e.errmsg) up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was: Internal Server Error Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1. /usr/sbin/rhn-profile-sync -v 2. 3. Actual results: Expected results: Additional info:
User jslagle's account has been closed
Hi - are you still able to replicate this issue? the generic 'internal server error' could almost have been anything. Now, I did notice that you have the x86_64 arch stated. It is possible that the box had an invalid 'em64t' package arch installed. There was a known bug where systems with this arch installed caused traceback/ISE's within RHN Hosted. The RHN Hosted has since changed the code to generate a friendly error stating that this is an unsupported package arch. As such, I am going to close this bug out, due to lack of information. If you find that you are still getting this issue, please feel free to re-open the bug, with details, and then also open a support case to followup. Regards, Cliff.