Red Hat's goal is to provide support for complete systems. To do this successfully, we need to have a clear understanding of what components are in a system, when the system will be released, and what versions of RHEL are targeted. This approach is called System View. Our goal with System View is to ensure that we have support for ALL components in a system, and to identify issues early. Many of issues we experience come from discovering late in the product or RHEL development cycle that certain components are not supported. For System View to work we need details on new systems while they are in the planning and development phase. Our intention is to determine if there are any support issues with new systems, identify these issues, and try to resolve them as early as possible. Following is a sample of what a completed System View Bugzilla entry would look like (a blank template is in the comments). Please fill out the template and post it to a new Bugzilla entry. You will probably want to set your company's confidential group to restrict visibility of the Bug. We recommend a BZ summary of “System View for <product name or codename>”. In addition to standard components, describe any additional hardware or functions that you want Red Hat to act on. For example, special storage options, ipmi management controllers, specific versions of layered products needed, etc. Red Hat will review the System View entries and work any issues through the BZ. Sample System View Entry: SYSTEM Name: BillyBob 2000 Ship Date: April 1, 2008 Hardware at Red Hat: March 1, 2008 RHEL Versions: RHEL 4.5 i386, RHEL 4.5 X86-64, RHEL 5.0 i386, RHEL 5.0 X86-64 CPU: Architecture: X86-64 Number of Sockets/CPUs: 1 CPU Name/Model: CloneMaster 3000 Number Cores: 2 CHIPSET Northbridge: CloneMaster N35 Southbridge: CloneMaster S35 MEMORY: Maximum: 4GB EXPANSION: Bus/Slots: 1 x PCIe 16 lane, 2 x PCIe 2 lane STORAGE: Controller: CloneMaster S35 Drive: Western Digital WD800BD 80GB NETWORK: Wired: CloneMaster S35 10/100/1000 Mbps Wireless: none CD/DVD: Samsung SH-C522C VIDEO: CloneMaster N35 Integrated 3200 AUDIO: CloneMaster S35 USB: 6 ports FIREWIRE: none MOTHERBOARD: CloneMaster HyperFast 3500 XKE SPECIAL DRIVERS: Binary Drivers: None required Custom Drivers: None required OTHER: (Include anything that Red Hat needs to take action on: special hardware, power management, IPMI or other management, storage options, etc.)
SYSTEM Name: Ship Date: Hardware at Red Hat: RHEL Versions: CPU: Architecture: Number of Sockets/CPUs: CPU Name/Model: Number Cores: CHIPSET Northbridge: Southbridge: MEMORY: Maximum: EXPANSION: Bus/Slots: STORAGE: Controller: Drive: NETWORK: Wired: Wireless: none CD/DVD: VIDEO: AUDIO: USB: FIREWIRE: MOTHERBOARD: SPECIAL DRIVERS: Binary Drivers: None required Custom Drivers: None required OTHER: (Include anything that Red Hat needs to take action on: special hardware, power management, IPMI or other management, storage options, etc.)
Clarification: The Bugzilla should be filed against a product of "Red Hat Enterprise Linux 5" and a component of "distribution". This is an informational BZ, and is not part of the hardware certification process. "Name:" should be the code name or model name for the system. Please identify any known issues, e.g. "CloneMaster N35 Integrated 3200 video not currently supported in RHEL 5.1." Please add your Partner Manager to the cc list to ensure that they receive email notification of changes to the BZ.
Thank you for submitting this issue for consideration in Red Hat Enterprise Linux. The release for which you requested us to review is now End of Life. Please See https://access.redhat.com/support/policy/updates/errata/ If you would like Red Hat to re-consider your feature request for an active release, please re-open the request via appropriate support channels and provide additional supporting details about the importance of this issue.