Red Hat Bugzilla – Bug 414941
Registering for Software updates gets Internal Server Error
Last modified: 2009-02-20 17:52:54 EST
Description of problem:
On a freshly deliverted system from Dell with pre-installed RHEL 5, running the
"Softwarer Updater" tool and filling in the details up to the "Access A
Subscription" page, providing the product key (correctly transcribed from the
sticket on the shrinkwrapped card), and pressing "Forward" generates an error
Version-Release number of selected component (if applicable):
Red Hat Enterprise Linux Client release 5 (Tikanga)
Repeat the above steps up to pressing "Forward".
An error pop-up:
"There was an error activating your number.
This error shouldn't have happened. If you'd like to help us improve this
program, please file a bug at
bugzilla.redhat.com. Including the relevant parts of '/var/log/up2date' would be
very helpful. Thanks!"
The up2date log entries for this are:
[Thu Dec 6 15:49:51 2007] rhn_register A protocol error occurred: Internal
Server Error , attempt #1,
[Thu Dec 6 15:49:57 2007] rhn_register A protocol error occurred: Internal
Server Error , attempt #2,
[Thu Dec 6 15:50:06 2007] rhn_register A protocol error occurred: Internal
Server Error , attempt #3,
[Thu Dec 6 15:50:15 2007] rhn_register A protocol error occurred: Internal
Server Error , attempt #4,
[Thu Dec 6 15:50:24 2007] rhn_register A protocol error occurred: Internal
Server Error , attempt #5,
[Thu Dec 6 15:50:38 2007] rhn_register Error communicating with server. The
Internal Server Error
[Thu Dec 6 15:50:38 2007] rhn_register
Traceback (most recent call last):
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1764, in
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 726, in
File "/usr/share/rhn/up2date_client/rhnreg.py", line 682, in
result = server.registration.activate_registration_number(username,
password, registrationNumber, other)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 263, in doCall
up2date_client.up2dateErrors.CommunicationError: Error communicating with
server. The message was:
Internal Server Error
Confirmation of successful registration, software updates, happiness.
Apparently the RHN server was fixed, or the gremlins were asleep. Today the
update process worked (though the report that there were no updates seemed a
Would save everyone time and effort if I could close this bug myself.
Now updates are showing up in the "Software Updater" GUI in large numbers, which
would be great if they would actually apply, however when I press the "Apply"
button, it darkens for a moment and nothing happens.
This is not a good first impression of RHEL Client Desktop.
Now packages are downloading. Apparently there was a silent wait for over 30
seconds (in UI feedback terms, forever).
Reviewing this bug report I am unable to find any outstanding items. Please do contact Red Hat Support for further assistance/investigation if needed.
Development Management has reviewed and declined this request. You may appeal
this decision by reopening this request.