Red Hat Bugzilla – Bug 428312
Dell Service Tag Activation is broken
Last modified: 2013-01-10 04:57:04 EST
The activation service needs a vendor label to activate a service tag. rhn504
always sends 'REDHAT' as this label (for installation numbers), when it should
be sending 'DELL'.
This is in relation to the dell service tag cron job that we use to obtain dell
service tags and their associated entitlements from dell.
This is an issue for customers that purchase a dell computer with a RHEL5
entitlement, and then try to activate using their service tag with rhn_register.
The directions we send them tell them to activate via the web interface, but
this process should also work.
To trick RHN register into using a dell service tag on our regular machine, we
followed the steps here:
Customers will not experience any problems as long as they use the web
application for activation.
If you need to test a dell service tag, the easiest way to add one is to use the
Hock application to hock a service tag. This can be selected from the main menu
You can check in the table web_dell_service_tags_shipped for info about the
service tag you create.
You can also activate these with the dell activate web application.