Bug 451659 - Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Summary: Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: JBoss Customer Support Portal
Classification: Retired
Component: Gatekeeper
Version: 1.4
Hardware: All
OS: Linux
high
high
Target Milestone: ---
: ---
Assignee: JBoss CSP Bug Watch List
QA Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2008-06-16 14:58 UTC by Mike Millson
Modified: 2009-02-09 17:55 UTC (History)
1 user (show)

Fixed In Version: MR8-CSP
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2009-01-30 19:51:52 UTC
Type: ---
Embargoed:

Attachments (Terms of Use)

Description Mike Millson 2008-06-16 14:58:33 UTC 
Description of problem:
GE case #157956 was commented on by customer 06-14-2008 08:13pm EDT. Gatekeeper
set Service Breach Time to 06-14-2008 10:13pm EDT. This is not correct, sev 2
cases are 4 _business_ hours[1]. It looks like Gatekeeper is not accounting for
weekends in this case.

[1]http://www.redhat.com/support/policy/sla/production/
Comment 1 Nathan Lugert 2009-02-09 17:55:45 UTC 
Gatekeeper does account for weekends if the response time is in business hours. If group has a special SLA like "2 hours" then weekends are counted.
Note You need to log in before you can comment on or make changes to this bug.