Red Hat Bugzilla – Bug 451659
Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Last modified: 2009-02-09 12:55:45 EST
Description of problem:
GE case #157956 was commented on by customer 06-14-2008 08:13pm EDT. Gatekeeper
set Service Breach Time to 06-14-2008 10:13pm EDT. This is not correct, sev 2
cases are 4 _business_ hours. It looks like Gatekeeper is not accounting for
weekends in this case.
Gatekeeper does account for weekends if the response time is in business hours. If group has a special SLA like "2 hours" then weekends are counted.