Bug 451659 - Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Status: CLOSED CURRENTRELEASE
Product: JBoss Customer Support Portal
Classification: Retired
Component: Gatekeeper (Show other bugs)
1.4
All Linux
high Severity high
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Assigned To: JBoss CSP Bug Watch List
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Depends On:
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Reported: 2008-06-16 10:58 EDT by Mike Millson
Modified: 2009-02-09 12:55 EST (History)
1 user (show)

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Fixed In Version: MR8-CSP
Doc Type: Bug Fix
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Last Closed: 2009-01-30 14:51:52 EST
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Description Mike Millson 2008-06-16 10:58:33 EDT
Description of problem:
GE case #157956 was commented on by customer 06-14-2008 08:13pm EDT. Gatekeeper
set Service Breach Time to 06-14-2008 10:13pm EDT. This is not correct, sev 2
cases are 4 _business_ hours[1]. It looks like Gatekeeper is not accounting for
weekends in this case.

[1]http://www.redhat.com/support/policy/sla/production/
Comment 1 Nathan Lugert 2009-02-09 12:55:45 EST
Gatekeeper does account for weekends if the response time is in business hours. If group has a special SLA like "2 hours" then weekends are counted.

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