Red Hat Bugzilla – Bug 454736
Kill duplicate emails for closed case and close case change status
Last modified: 2008-08-20 16:23:42 EDT
kill duplicate emails for closed case and close case change status.
I *THINK* we are sending out "close case" emails, and then also sending out a "changed status to closed" email notification when cases are closed.
Please research this to see if this is happening, and if so, please don't send out both.
Find out if we should just kill the "closed case" email. Since some cases change from pending closure to closed, and we do want to keep sending out those emails.
Data relocated from Jira (JBNET-2119)