Bug 454736 - Kill duplicate emails for closed case and close case change status
Kill duplicate emails for closed case and close case change status
Status: CLOSED CURRENTRELEASE
Product: JBoss Customer Support Portal
Classification: Retired
Component: Notifications (Show other bugs)
1.3.8
All All
medium Severity high
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Assigned To: JBoss CSP Bug Watch List
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Reported: 2008-07-09 17:20 EDT by Mike Amburn
Modified: 2008-08-20 16:23 EDT (History)
1 user (show)

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Doc Type: Bug Fix
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Last Closed: 2008-08-20 16:14:53 EDT
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Description Mike Amburn 2008-07-09 17:20:02 EDT
(from lmewshaw)

kill duplicate emails for closed case and close case change status.

I *THINK* we are sending out "close case" emails, and then also sending out a "changed status to closed" email notification when cases are closed.

Please research this to see if this is happening, and if so, please don't send out both.
Find out if we should just kill the "closed case" email. Since some cases change from pending closure to closed, and we do want to keep sending out those emails.

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