Bug 454736 - Kill duplicate emails for closed case and close case change status
Summary: Kill duplicate emails for closed case and close case change status
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: JBoss Customer Support Portal
Classification: Retired
Component: Notifications
Version: 1.3.8
Hardware: All
OS: All
medium
high
Target Milestone: ---
: ---
Assignee: JBoss CSP Bug Watch List
QA Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2008-07-09 21:20 UTC by Mike Amburn
Modified: 2008-08-20 20:23 UTC (History)
1 user (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2008-08-20 20:14:53 UTC
Type: ---
Embargoed:

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Description Mike Amburn 2008-07-09 21:20:02 UTC 
(from lmewshaw)

kill duplicate emails for closed case and close case change status.

I *THINK* we are sending out "close case" emails, and then also sending out a "changed status to closed" email notification when cases are closed.

Please research this to see if this is happening, and if so, please don't send out both.
Find out if we should just kill the "closed case" email. Since some cases change from pending closure to closed, and we do want to keep sending out those emails.

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