Description of problem: openoffice 3 can not open MS Word 8 docs, openoffice 2.4 worked OK I know this because I have a html file I converted from a MS Word 8 doc (date is 2008-05-25 and it has GENERATOR "OpenOffice.org 2.4 (Unix)". Version-Release number of selected component (if applicable): 3.0.0-9.1.fc10 How reproducible: always Steps to Reproduce: 1. ooffice some.doc 2. 3. Actual results: nothing much happens when I do step 1: ooffice exits silently, no kernel messages (e.g., segfaults). however, if I press CTRL-O in office and load the same doc, I get these: (I) x.org loaded video driver of... (III) Desktop is: not GNOME (IV) openoffice.org-kde version is: package openoffice.org-kde is not installed (V) libgcj version is: libgcj-4.3.2-4-x86_64 (VI) kernel is: Linux 2.6.25.17 #20 SMP Mon Sep 8 16:21:17 EEST 2008 x86_64 x86_64 x86_64 (VII) OpenOffice.org core rpm version is: openoffice.org-core-3.0.0-9.1.fc10-x86_64 (VIII) accessibility is: true (IX) redhat release is: release 5.0 (Hurricane) (X) LANG is: fi_FI.UTF-8 ...start free space details ... Filesystem 1K-blocks Used Available Use% Mounted on /dev/sda6 29288224 26939680 2348544 92% / /dev/sda7 19532800 14199692 5333108 73% /var ...end free space details ... ...start (default) java details ... java version "1.6.0_0" OpenJDK Runtime Environment (build 1.6.0_0-b11) OpenJDK 64-Bit Server VM (build 1.6.0_0-b11, mixed mode) ...end (default) java details ... ...start sestatus details ... SELinux status: disabled ...end sestatus details ... ...start stackreport details ... 0x639bbb: 0x1eb828: /usr/lib64/openoffice.org3/program/../basis-link/ure-link/lib/libuno_sal.so.3 + 0x37bbb 0x63a7d3: 0x1eb828: /usr/lib64/openoffice.org3/program/../basis-link/ure-link/lib/libuno_sal.so.3 + 0x387d3 0x300780ed30: 0x15da8: /lib64/libpthread.so.0 + 0xed30 0x3000c32215: 0x165b40: /lib64/libc.so.6 + 0x32215 (gsignal + 0x35) 0x3000c33d83: 0x165b40: /lib64/libc.so.6 + 0x33d83 (abort + 0x183) 0x30110c5904: 0xf4398: /usr/lib64/libstdc++.so.6 + 0xc5904 (__gnu_cxx::__verbose_terminate_handler() + 0x114) 0x30110c3d06: 0xf4398: /usr/lib64/libstdc++.so.6 + 0xc3d06 0x30110c3d33: 0xf4398: /usr/lib64/libstdc++.so.6 + 0xc3d33 0x30110c3e1a: 0xf4398: /usr/lib64/libstdc++.so.6 + 0xc3e1a 0x7f3872207d7e: 0x3a9b8: /usr/lib64/openoffice.org3/program/../basis-link/program/libfwilx.so + 0x18d7e (framework::TransactionManager::impl_throwExceptions(framework::EExceptionMode, framework::ERejectReason) const + 0x11e) 0x7f3872207e4e: 0x3a9b8: /usr/lib64/openoffice.org3/program/../basis-link/program/libfwilx.so + 0x18e4e (framework::TransactionManager::registerTransaction(framework::EExceptionMode, framework::ERejectReason&) + 0x9e) 0x7f386754c7da: 0x305a88: /usr/lib64/openoffice.org3/program/../basis-link/program/libfwklx.so + 0xe67da 0x14c886a: 0x401988: /usr/lib64/openoffice.org3/program/../basis-link/program/libsfxlx.so + 0x2a586a 0x14a68bd: 0x401988: /usr/lib64/openoffice.org3/program/../basis-link/program/libsfxlx.so + 0x2838bd 0x14a76b0: 0x401988: /usr/lib64/openoffice.org3/program/../basis-link/program/libsfxlx.so + 0x2846b0 0x7f3874324ea3: 0x3f0dc8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xf4ea3 (Timer::ImplTimerCallbackProc() + 0x83) 0x7f386c4aa43e: 0x554c8: /usr/lib64/openoffice.org/basis3.0/program/libvclplug_gtklx.so + 0x1943e 0x300d43832d: 0xe1200: /lib64/libglib-2.0.so.0 + 0x3832d 0x300d437b43: 0xe1200: /lib64/libglib-2.0.so.0 + 0x37b43 (g_main_context_dispatch + 0x243) 0x300d43b37d: 0xe1200: /lib64/libglib-2.0.so.0 + 0x3b37d 0x300d43b52c: 0xe1200: /lib64/libglib-2.0.so.0 + 0x3b52c (g_main_context_iteration + 0x6c) 0x7f386c4aa295: 0x554c8: /usr/lib64/openoffice.org/basis3.0/program/libvclplug_gtklx.so + 0x19295 0x7f387432006e: 0x3f0dc8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xf006e (Application::Yield(bool) + 0x3e) 0x7f38743200e7: 0x3f0dc8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xf00e7 (Application::Execute() + 0x27) 0x139035: 0x73f58: /usr/lib64/openoffice.org3/program/../basis-link/program/libsofficeapp.so + 0x29035 0x7f3874324684: 0x3f0dc8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xf4684 0x7f3874324725: 0x3f0dc8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xf4725 (SVMain() + 0x25) 0x16bc4c: 0x73f58: /usr/lib64/openoffice.org3/program/../basis-link/program/libsofficeapp.so + 0x5bc4c (soffice_main + 0x9c) 0x400f8b: 0x1928: /usr/lib64/openoffice.org3/program/soffice.bin + 0xf8b (main + 0xb) 0x3000c1e32a: 0x165b40: /lib64/libc.so.6 + 0x1e32a (__libc_start_main + 0xfa) 0x400eb9: 0x1928: /usr/lib64/openoffice.org3/program/soffice.bin + 0xeb9 ...end stackreport details ... ...start sample ldd details ... linux-vdso.so.1 => (0x00007fff24d27000) libgtk-x11-2.0.so.0 => /usr/lib64/libgtk-x11-2.0.so.0 (0x000000000036c000) libgdk-x11-2.0.so.0 => /usr/lib64/libgdk-x11-2.0.so.0 (0x000000000094c000) libatk-1.0.so.0 => /usr/lib64/libatk-1.0.so.0 (0x0000000000bea000) libgio-2.0.so.0 => /lib64/libgio-2.0.so.0 (0x0000000000e0b000) libpangoft2-1.0.so.0 => /usr/lib64/libpangoft2-1.0.so.0 (0x00000000b13e1000) libgdk_pixbuf-2.0.so.0 => /usr/lib64/libgdk_pixbuf-2.0.so.0 (0x0000000078c5a000) libpangocairo-1.0.so.0 => /usr/lib64/libpangocairo-1.0.so.0 (0x00000000eebf4000) libcairo.so.2 => /usr/lib64/libcairo.so.2 (0x0000000084f9c000) libpango-1.0.so.0 => /usr/lib64/libpango-1.0.so.0 (0x00000000976ee000) libfreetype.so.6 => /usr/lib64/libfreetype.so.6 (0x000000006dbf2000) libfontconfig.so.1 => /usr/lib64/libfontconfig.so.1 (0x000000005e512000) libgmodule-2.0.so.0 => /lib64/libgmodule-2.0.so.0 (0x000000000430c000) libgthread-2.0.so.0 => /lib64/libgthread-2.0.so.0 (0x00000000ef252000) librt.so.1 => /lib64/librt.so.1 (0x00000000fbb74000) libdbus-glib-1.so.2 => /usr/lib64/libdbus-glib-1.so.2 (0x000000005f78f000) libdbus-1.so.3 => /lib64/libdbus-1.so.3 (0x0000000004ceb000) libgobject-2.0.so.0 => /lib64/libgobject-2.0.so.0 (0x000000006ed14000) libglib-2.0.so.0 => /lib64/libglib-2.0.so.0 (0x00000000b8aca000) libvclplug_genlx.so => /usr/lib64/openoffice.org/basis3.0/program/libvclplug_genlx.so (0x000000003cb51000) libvcllx.so => /usr/lib64/openoffice.org/basis3.0/program/libvcllx.so (0x0000000047ca0000) libpsplx.so => /usr/lib64/openoffice.org/basis3.0/program/libpsplx.so (0x0000000079d21000) libsotlx.so => /usr/lib64/openoffice.org/basis3.0/program/libsotlx.so (0x000000004be3b000) libutllx.so => /usr/lib64/openoffice.org/basis3.0/program/libutllx.so (0x000000001c96a000) libtllx.so => /usr/lib64/openoffice.org/basis3.0/program/libtllx.so (0x00000000baa06000) libcomphelp4gcc3.so => /usr/lib64/openoffice.org/basis3.0/program/libcomphelp4gcc3.so (0x00000000af0d1000) libucbhelper4gcc3.so => /usr/lib64/openoffice.org/basis3.0/program/libucbhelper4gcc3.so (0x00000000d8842000) libuno_cppuhelpergcc3.so.3 => /usr/lib64/openoffice.org/basis3.0/program/../ure-link/lib/libuno_cppuhelpergcc3.so.3 (0x000000002420c000) libuno_cppu.so.3 => /usr/lib64/openoffice.org/basis3.0/program/../ure-link/lib/libuno_cppu.so.3 (0x000000007b994000) libvos3gcc3.so => /usr/lib64/openoffice.org/basis3.0/program/libvos3gcc3.so (0x000000007a527000) libuno_sal.so.3 => /usr/lib64/openoffice.org/basis3.0/program/../ure-link/lib/libuno_sal.so.3 (0x00000000f9258000) libXrandr.so.2 => /usr/lib64/libXrandr.so.2 (0x000000004de5d000) libX11.so.6 => /usr/lib64/libX11.so.6 (0x000000000d76b000) libXext.so.6 => /usr/lib64/libXext.so.6 (0x00000000e0838000) libdl.so.2 => /lib64/libdl.so.2 (0x00000000cdbfa000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00000000c55f3000) libstdc++.so.6 => /usr/lib64/libstdc++.so.6 (0x0000000026fb5000) libm.so.6 => /lib64/libm.so.6 (0x00000000eaa1c000) libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x0000000044ad6000) libc.so.6 => /lib64/libc.so.6 (0x00000000c5d15000) libXcomposite.so.1 => /usr/lib64/libXcomposite.so.1 (0x0000000092f7e000) libXdamage.so.1 => /usr/lib64/libXdamage.so.1 (0x0000000001080000) libXfixes.so.3 => /usr/lib64/libXfixes.so.3 (0x000000006efe6000) libpng12.so.0 => /usr/lib64/libpng12.so.0 (0x000000005440b000) libXrender.so.1 => /usr/lib64/libXrender.so.1 (0x000000007fc8f000) libXinerama.so.1 => /usr/lib64/libXinerama.so.1 (0x00000000b43da000) libXi.so.6 => /usr/lib64/libXi.so.6 (0x0000000021b86000) libXcursor.so.1 => /usr/lib64/libXcursor.so.1 (0x00000000d2493000) libselinux.so.1 => /lib64/libselinux.so.1 (0x000000008dbab000) libpixman-1.so.0 => /usr/lib64/libpixman-1.so.0 (0x00000000b3b3d000) libz.so.1 => /lib64/libz.so.1 (0x00000000d0096000) libexpat.so.1 => /lib64/libexpat.so.1 (0x0000000020d75000) /lib64/ld-linux-x86-64.so.2 (0x0000003000000000) libcap.so.2 => /lib64/libcap.so.2 (0x00000000599b4000) libSM.so.6 => /usr/lib64/libSM.so.6 (0x00000000f366f000) libICE.so.6 => /usr/lib64/libICE.so.6 (0x0000000001282000) libi18nisolang1gcc3.so => /usr/lib64/openoffice.org/basis3.0/program/libi18nisolang1gcc3.so (0x00000000e8851000) libbasegfxlx.so => /usr/lib64/openoffice.org/basis3.0/program/libbasegfxlx.so (0x000000007490a000) libicuuc.so.40 => /usr/lib64/libicuuc.so.40 (0x000000002d544000) libicule.so.40 => /usr/lib64/libicule.so.40 (0x00000000e3885000) libjvmaccessgcc3.so.3 => /usr/lib64/openoffice.org/basis3.0/program/../ure-link/lib/libjvmaccessgcc3.so.3 (0x00000000a6df1000) libuno_salhelpergcc3.so.3 => /usr/lib64/openoffice.org/basis3.0/program/../ure-link/lib/libuno_salhelpergcc3.so.3 (0x000000003dff7000) libcrypt.so.1 => /lib64/libcrypt.so.1 (0x000000003a865000) libxcb-xlib.so.0 => /usr/lib64/libxcb-xlib.so.0 (0x00000000c32fc000) libxcb.so.1 => /usr/lib64/libxcb.so.1 (0x0000000097b0c000) libXau.so.6 => /usr/lib64/libXau.so.6 (0x0000000061a43000) libuuid.so.1 => /lib64/libuuid.so.1 (0x000000000149e000) libicudata.so.40 => /usr/lib64/libicudata.so.40 (0x00007fc05001b000) libXdmcp.so.6 => /usr/lib64/libXdmcp.so.6 (0x00000000dc30c000) ...end sample ldd details ... Expected results: loading the doc like openoffice 2.4 did Additional info: I have tried "rm -rf ~/.openoffice.org"
Ohh, java had created hs_err_pid*.log 00000000 2441 and al,0x41 00000002 894220 mov [rdx+0x20],eax 00000005 EB04 jmp short 0xb 00000007 33C0 xor eax,eax 00000009 EBF2 jmp short 0xfffffffffffffffd 0000000B 4883C450 add rsp,byte +0x50 0000000F 5D pop rbp segfault here ---> 00000010 85051EA486E6 test [rel 0xffffffffe686a434],eax 00000016 C3 ret 00000017 418BEB mov ebp,r11d 0000001A FFC5 inc ebp 0000001C BE db 0xBE 0000001D E4FF in al,0xff 0000001F FF db 0xFF
Created attachment 319402 [details] java segfault report
a) Can you attach the original document that causes the crash when you attempt to load it ? b) is this KDE, or something else ? c) I note that your locale is Finnish, which is slightly unusual in that the spellchecker for Finnish is voikko-extension-based rather than hunspell-based, so it *may* be possible that this is related to a specific language/OOo extension. So it may matter what locale OOo is launched under, or what language the document uses as the document language. d) Though, if I recall correctly, the voikko extension is C++, not java. So a hotspot crash seems very strange. Do you have any java OOo extensions installed ? i.e. the output of unopkg list --shared (for system extensions) and unopkg list (for user extensions, though rm ~/.openoffice.org* should rule that out)
a) actually, now that I tried, it does not matter what I open, I can just do "ooffice /dev/null" , and get the same effect. b) openbox c) "LANG=C LC_CTYPE=C LC_MESSAGES=C ooffice some.doc" does not help. starting with "env - /usr/bin/ooffice some.doc" results into infinite loop, maybe if I cared I would file another bug report #0 0x000000300d461c12 in g_once_init_enter_impl () #1 0x0000003009d788cc in gtk_recent_manager_get_type () #2 0x0000003009d79546 in gtk_recent_manager_add_item () #3 0x0000000003f279c6 in SystemShell::AddToRecentDocumentList () #4 0x0000000003d856d2 in SfxObjectShell::DoLoad () #5 0x0000000003dd2812 in SfxBaseModel::load () #6 0x0000000003e209c7 in ?? () #7 0x00007fcc14e22ce1 in FontList::~FontList () #8 0x00007fcc14e234a8 in FontList::~FontList () #9 0x00007fcc14e1763b in FontList::~FontList () #10 0x00007fcc14e17b68 in FontList::~FontList () #11 0x0000000000ac91d1 in comphelper::SynchronousDispatch::dispatch () #12 0x000000000014eba7 in Config::SetGroup () #13 0x0000000000162515 in Config::SetGroup () #14 0x000000000013cc71 in Config::SetGroup () #15 0x000000000013e1cc in Config::SetGroup () #16 0x00000000014fbcc9 in ?? () #17 0x00007fcc190795b7 in SvpSalInstance::Yield () #18 0x000000000131306e in Application::Yield () #19 0x00000000013130e7 in Application::Execute () #20 0x0000000000139035 in Config::SetGroup () #21 0x0000000001317684 in ?? () #22 0x0000000001317725 in SVMain () #23 0x000000000016bc4c in soffice_main () #24 0x0000000000400f8b in main () d) $ unopkg list --shared ERROR: Error binding package: vnd.sun.star.expand:$UNO_SHARED_PACKAGES_CACHE/uno_packages/YcPH1R_/sun-presentation-minimizer.oxt Cause: an error occured during file opening unopkg failed. I have only these: -rw-r--r-- 1 root xuser 0 2008-10-03 20:11:59.083455883 +0300 /usr/lib64/openoffice.org3/share/uno_packages/cache/uno_packages/JnkS7e drwxr-xr-x 2 root xuser 26 2008-10-03 20:11:59.086456155 +0300 /usr/lib64/openoffice.org3/share/uno_packages/cache/uno_packages/JnkS7e_ -rw-r--r-- 1 root xuser 0 2008-10-03 20:15:47.681456643 +0300 /usr/lib64/openoffice.org3/share/uno_packages/cache/uno_packages/PEIjDV drwxr-xr-x 2 root xuser 29 2008-10-03 20:15:47.688455132 +0300 /usr/lib64/openoffice.org3/share/uno_packages/cache/uno_packages/PEIjDV_ -rw-r--r-- 1 root xuser 0 2008-10-03 20:12:08.175455249 +0300 /usr/lib64/openoffice.org3/share/uno_packages/cache/uno_packages/y9B18j drwxr-xr-x 2 root xuser 29 2008-10-03 20:12:08.182455247 +0300 /usr/lib64/openoffice.org3/share/uno_packages/cache/uno_packages/y9B18j_ $ unopkg list all deployed user packages: <none> $ man unopkg No manual entry for unopkg $ unopkg add /usr/lib64/openoffice.org/extensions/* ERROR: unknown error! unopkg failed. # unopkg reinstall --shared /usr/lib64/openoffice.org/extensions/* ERROR: Error binding package: vnd.sun.star.expand:$UNO_SHARED_PACKAGES_CACHE/uno_packages/YcPH1R_/sun-presentation-minimizer.oxt Cause: an error occured during file opening unopkg failed. I give up.
OK, I drank three cups of coffee. Next round: rm -rf /usr/lib64/openoffice.org3/share/uno_packages/cache/uno_packages* unopkg add --shared /usr/lib64/openoffice.org/extensions/* (then fix permissions because unopkg is too stupid to make them world-readable even when using --shared) Then I can open my .doc book!
So the cache somehow became corrupt, which is a serious pain. I wonder though, *how* that cache got busted. rpm --erase on the OOo components, and then manually removing any remains left over and re installing the rpms is another route to getting things "the way they are meant to be" Was this a recent fresh install of F-10/rawhide, or a recent upgrade from F-9 to rawhide. Or is this a rawhide box that has been incrementally upgraded various times during the rawhide period ? i.e. I wonder if this corruption might have happened in a previous bad revision of OOo, or if the current one has some corruption possibility. Either way, a mechanism to detect cache corruption and attempt to auto-fix it looks called for.
Well so far I have done only rpm -U , no manual rm -rf's (IIRC). The system is based on release 5.0 (Hurricane), upgraded from release 4.2 ;-) Last year I started the process of upgrading to 64bit versions. Yes, it would certainly be useful if ooffice was able to say something clever about cache corruption, now that error by java and backtraces did not provide useful information. Do you want to see the log.txt at /usr/lib64/openoffice.org/share/uno_packages/cache ? First entry in it is 20080120 and there are some errors reported.
Yeah, that might help figure it out
Created attachment 319459 [details] uno log
I think we would have gotten out of jail if we were using --force, so updates the extensions packaging spec to state that and bumped OOo and voikko and writer2latex to use --force.
Hopefully that'll avoid us getting into this situation again