487297 – evolution crashes when trying to print

Bug 487297 - evolution crashes when trying to print

Summary: evolution crashes when trying to print

Keywords:
Status:	CLOSED CURRENTRELEASE
Alias:	None
Product:	Fedora
Classification:	Fedora
Component:	evolution
Sub Component:
Version:	10
Hardware:	All
OS:	Linux
Priority:	low
Severity:	medium
Target Milestone:	---
Assignee:	Matthew Barnes
QA Contact:	Fedora Extras Quality Assurance
Docs Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+	depends on / blocked

Reported:	2009-02-25 11:40 UTC by Domingo Becker
Modified:	2009-02-26 09:39 UTC (History)
CC List:	2 users (show)
Fixed In Version:	evolution-2.24.5
Doc Type:	Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed:	2009-02-26 09:39:36 UTC
Type:	---
Embargoed:
Dependent Products:

Attachments	(Terms of Use)

Links
System	ID	Private	Priority	Status	Summary	Last Updated
GNOME Bugzilla	569892	0	None	None	None	Never

Description Domingo Becker 2009-02-25 11:40:19 UTC

Description of problem:
When I try to print either from File->Print or the printer icon in toolbar, evolutions crashes.

Version-Release number of selected component (if applicable):
Fedora 10

How reproducible:


Steps to Reproduce:
1. Open evolution
2. select an email
3. File->Print
  
Actual results:
application crashes

Expected results:


Additional info:
Details from bugbuddy:
Distribution: Fedora release 10 (Cambridge)
Gnome Release: 2.24.3 2009-01-16 (Red Hat, Inc)
BugBuddy Version: 2.24.2

System: Linux 2.6.27.15-170.2.24.fc10.i686 #1 SMP Wed Feb 11 23:58:12 EST 2009 i686
X Vendor: The X.Org Foundation
X Vendor Release: 10503000
Selinux: No
Accessibility: Disabled
GTK+ Theme: Nodoka
Icon Theme: Fedora

Memory status: size: 0 vsize: 0 resident: 0 share: 0 rss: 0 rss_rlim: 0
CPU usage: start_time: 0 rtime: 0 utime: 0 stime: 0 cutime:0 cstime: 0 timeout: 0 it_real_value: 0 frequency: 0



----------- .xsession-errors (16 sec old) ---------------------
 CConn:       Throughput 20000 kbit/s - changing to hextile encoding
 CConn:       Throughput 20000 kbit/s - changing to full colour
 CConn:       Using pixel format depth 24 (32bpp) little-endian rgb888
 CConn:       Using hextile encoding
calling convert '/tmp/.gnome_thumbnail.JQDAQU.1280PU' +matte -thumbnail 128x128 png:'/tmp/.gnome_thumbnail.JQDAQU'
calling convert '/tmp/.gnome_thumbnail.WAH8PU.SMH6PU' +matte -thumbnail 128x128 png:'/tmp/.gnome_thumbnail.WAH8PU'
calling convert '/tmp/.gnome_thumbnail.8L26PU.U40AQU' +matte -thumbnail 128x128 png:'/tmp/.gnome_thumbnail.8L26PU'
warning: line 6553: incompatible stripping characters and condition
warning: line 6565: incompatible stripping characters and condition
calling convert '/tmp/.gnome_thumbnail.QS1XPU.QPTYPU' +matte -thumbnail 128x128 png:'/tmp/.gnome_thumbnail.QS1XPU'
evolution-shell-Message: Killing old version of evolution-data-server...
** (evolution:2025): DEBUG: mailto URL command: evolution --component=mail %s
** (evolution:2025): DEBUG: mailto URL program: evolution
libnm_glib_nm_state_cb: dbus returned an error.
  (org.freedesktop.DBus.Error.ServiceUnknown) The name org.freedesktop.NetworkManager was not provided by any .service files
--------------------------------------------------

Comment 1 Milan Crha 2009-02-25 11:52:39 UTC

Hi, thanks for the bug report. What is your exact version of evolution, evolution-data-server, gtkhtml3, and gtk2, please? Can you update to latest and try again? If it crashes, can you install debug info packages for those mentioned above and paste here also a backtrace of the crash, please?

Note, we have a bug #485899 for this, but there helped an update.

Comment 2 Domingo Becker 2009-02-25 13:03:56 UTC

evolution-2.24.4-1.fc10
evolution-data-server-2.24.4-1.fc10
gtkhtml3-3.24.4-1.fc10
gtk2-2.14.7-1.fc10

It seems to be the latest as gnome-packagekit doesn't show any update available.

Debug info package installed
evolution-debuginfo-2.24.1-1.fc10
evolution-data-server-debuginfo-2.24.1-1.fc10
gtkhtml3-debuginfo-3.24.1-1.fc10
gtk2-debuginfo-2.14.4-3.fc10

Versions are slightly different. Is it ok?

Backtrace of the crash, from bugbuddy:

Distribution: Fedora release 10 (Cambridge)
Gnome Release: 2.24.3 2009-01-16 (Red Hat, Inc)
BugBuddy Version: 2.24.2

System: Linux 2.6.27.15-170.2.24.fc10.i686 #1 SMP Wed Feb 11 23:58:12 EST 2009 i686
X Vendor: The X.Org Foundation
X Vendor Release: 10503000
Selinux: No
Accessibility: Disabled
GTK+ Theme: Nodoka
Icon Theme: Fedora

Memory status: size: 121081856 vsize: 121081856 resident: 37867520 share: 23109632 rss: 37867520 rss_rlim: 18446744073709551615
CPU usage: start_time: 1235566571 rtime: 195 utime: 175 stime: 20 cutime:4 cstime: 9 timeout: 0 it_real_value: 0 frequency: 100

Backtrace was generated from '/usr/bin/evolution'

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[Thread debugging using libthread_db enabled]
[New Thread 0xb7fca980 (LWP 3705)]
[New Thread 0xb5bfdb90 (LWP 3749)]
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0x00778416 in __kernel_vsyscall ()
#0  0x00778416 in __kernel_vsyscall ()
#1  0x005d50db in waitpid () from /lib/libpthread.so.0
#2  0x00180637 in g_spawn_sync () from /lib/libglib-2.0.so.0
#3  0x0018097c in g_spawn_command_line_sync () from /lib/libglib-2.0.so.0
#4  0x00833083 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
#5  0x00833614 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
#6  0x008336c5 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
#7  0x0805d30c in ?? ()
#8  <signal handler called>
#9  0x008b74c0 in g_object_ref () from /lib/libgobject-2.0.so.0
#10 0x04b7bdb9 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
#11 0x04ac279d in ?? () from /usr/lib/libgtk-x11-2.0.so.0
#12 0x04af8e76 in gtk_container_forall () from /usr/lib/libgtk-x11-2.0.so.0
#13 0x04b7bef1 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
#14 0x04b7bfc7 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
#15 0x04b7c112 in gtk_grab_add () from /usr/lib/libgtk-x11-2.0.so.0
#16 0x04cb23f3 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
#17 0x008c2984 in g_cclosure_marshal_VOID__VOID ()
   from /lib/libgobject-2.0.so.0
#18 0x008b3959 in ?? () from /lib/libgobject-2.0.so.0
#19 0x008b51fb in g_closure_invoke () from /lib/libgobject-2.0.so.0
#20 0x008caeae in ?? () from /lib/libgobject-2.0.so.0
#21 0x008ccd6c in g_signal_emit_valist () from /lib/libgobject-2.0.so.0
#22 0x008cd1e6 in g_signal_emit () from /lib/libgobject-2.0.so.0
#23 0x04ca192c in gtk_widget_show () from /usr/lib/libgtk-x11-2.0.so.0
#24 0x04aff3f2 in gtk_dialog_run () from /usr/lib/libgtk-x11-2.0.so.0
#25 0x04d0b507 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
#26 0x04bb1add in gtk_print_operation_run () from /usr/lib/libgtk-x11-2.0.so.0
#27 0x0757de1b in html_engine_print_operation_run ()
   from /usr/lib/libgtkhtml-3.14.so.19
#28 0x0754eb0f in gtk_html_print_operation_run ()
   from /usr/lib/libgtkhtml-3.14.so.19
#29 0x060d9d8f in ?? ()
   from /usr/lib/evolution/2.24/components/libevolution-mail.so
#30 0x008c2984 in g_cclosure_marshal_VOID__VOID ()
   from /lib/libgobject-2.0.so.0
#31 0x008b51fb in g_closure_invoke () from /lib/libgobject-2.0.so.0
#32 0x008cb655 in ?? () from /lib/libgobject-2.0.so.0
#33 0x008ccd6c in g_signal_emit_valist () from /lib/libgobject-2.0.so.0
#34 0x008cd08d in g_signal_emit_by_name () from /lib/libgobject-2.0.so.0
#35 0x060db84e in ?? ()
   from /usr/lib/evolution/2.24/components/libevolution-mail.so
#36 0x06108e82 in ?? ()
   from /usr/lib/evolution/2.24/components/libevolution-mail.so
#37 0x00145301 in ?? () from /lib/libglib-2.0.so.0
#38 0x00147238 in g_main_context_dispatch () from /lib/libglib-2.0.so.0
#39 0x0014a8e3 in ?? () from /lib/libglib-2.0.so.0
#40 0x0014ae02 in g_main_loop_run () from /lib/libglib-2.0.so.0
#41 0x07384a13 in bonobo_main () from /usr/lib/libbonobo-2.so.0
#42 0x0805d6a3 in main ()

Thread 2 (Thread 0xb5bfdb90 (LWP 3749)):
#0  0x00778416 in __kernel_vsyscall ()
No symbol table info available.
#1  0x004f8777 in poll () from /lib/libc.so.6
No symbol table info available.
#2  0x0014a772 in ?? () from /lib/libglib-2.0.so.0
No symbol table info available.
#3  0x0014ae02 in g_main_loop_run () from /lib/libglib-2.0.so.0
No symbol table info available.
#4  0x00b40018 in ?? () from /usr/lib/libnm_glib.so.0
No symbol table info available.
#5  0x00171c8f in ?? () from /lib/libglib-2.0.so.0
No symbol table info available.
#6  0x005cd51f in start_thread () from /lib/libpthread.so.0
No symbol table info available.
#7  0x0050304e in clone () from /lib/libc.so.6
No symbol table info available.

Thread 1 (Thread 0xb7fca980 (LWP 3705)):
#0  0x00778416 in __kernel_vsyscall ()
No symbol table info available.
#1  0x005d50db in waitpid () from /lib/libpthread.so.0
No symbol table info available.
#2  0x00180637 in g_spawn_sync () from /lib/libglib-2.0.so.0
No symbol table info available.
#3  0x0018097c in g_spawn_command_line_sync () from /lib/libglib-2.0.so.0
No symbol table info available.
#4  0x00833083 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
No symbol table info available.
#5  0x00833614 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
No symbol table info available.
#6  0x008336c5 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
No symbol table info available.
#7  0x0805d30c in ?? ()
No symbol table info available.
#8  <signal handler called>
No symbol table info available.
#9  0x008b74c0 in g_object_ref () from /lib/libgobject-2.0.so.0
No symbol table info available.
#10 0x04b7bdb9 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#11 0x04ac279d in ?? () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#12 0x04af8e76 in gtk_container_forall () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#13 0x04b7bef1 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#14 0x04b7bfc7 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#15 0x04b7c112 in gtk_grab_add () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#16 0x04cb23f3 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#17 0x008c2984 in g_cclosure_marshal_VOID__VOID ()
   from /lib/libgobject-2.0.so.0
No symbol table info available.
#18 0x008b3959 in ?? () from /lib/libgobject-2.0.so.0
No symbol table info available.
#19 0x008b51fb in g_closure_invoke () from /lib/libgobject-2.0.so.0
No symbol table info available.
#20 0x008caeae in ?? () from /lib/libgobject-2.0.so.0
No symbol table info available.
#21 0x008ccd6c in g_signal_emit_valist () from /lib/libgobject-2.0.so.0
No symbol table info available.
#22 0x008cd1e6 in g_signal_emit () from /lib/libgobject-2.0.so.0
No symbol table info available.
#23 0x04ca192c in gtk_widget_show () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#24 0x04aff3f2 in gtk_dialog_run () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#25 0x04d0b507 in ?? () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#26 0x04bb1add in gtk_print_operation_run () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#27 0x0757de1b in html_engine_print_operation_run ()
   from /usr/lib/libgtkhtml-3.14.so.19
No symbol table info available.
#28 0x0754eb0f in gtk_html_print_operation_run ()
   from /usr/lib/libgtkhtml-3.14.so.19
No symbol table info available.
#29 0x060d9d8f in ?? ()
   from /usr/lib/evolution/2.24/components/libevolution-mail.so
No symbol table info available.
#30 0x008c2984 in g_cclosure_marshal_VOID__VOID ()
   from /lib/libgobject-2.0.so.0
No symbol table info available.
#31 0x008b51fb in g_closure_invoke () from /lib/libgobject-2.0.so.0
No symbol table info available.
#32 0x008cb655 in ?? () from /lib/libgobject-2.0.so.0
No symbol table info available.
#33 0x008ccd6c in g_signal_emit_valist () from /lib/libgobject-2.0.so.0
No symbol table info available.
#34 0x008cd08d in g_signal_emit_by_name () from /lib/libgobject-2.0.so.0
No symbol table info available.
#35 0x060db84e in ?? ()
   from /usr/lib/evolution/2.24/components/libevolution-mail.so
No symbol table info available.
#36 0x06108e82 in ?? ()
   from /usr/lib/evolution/2.24/components/libevolution-mail.so
No symbol table info available.
#37 0x00145301 in ?? () from /lib/libglib-2.0.so.0
No symbol table info available.
#38 0x00147238 in g_main_context_dispatch () from /lib/libglib-2.0.so.0
No symbol table info available.
#39 0x0014a8e3 in ?? () from /lib/libglib-2.0.so.0
No symbol table info available.
#40 0x0014ae02 in g_main_loop_run () from /lib/libglib-2.0.so.0
No symbol table info available.
#41 0x07384a13 in bonobo_main () from /usr/lib/libbonobo-2.so.0
No symbol table info available.
#42 0x0805d6a3 in main ()
No symbol table info available.
The program is running.  Quit anyway (and detach it)? (y or n) [answered Y; input not from terminal]


----------- .xsession-errors ---------------------
warning: the debug information found in "/usr/lib/debug/usr/lib/evolution/2.24/plugins/liborg-gnome-groupwise-features.so.debug" does not match "/usr/lib/evolution/2.24/plugins/liborg-gnome-groupwise-
warning: the debug information found in "/usr/lib/debug//usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-file.so.debug" does not match "/usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-file.
warning: the debug information found in "/usr/lib/debug/usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-file.so.debug" does not match "/usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-file.s
warning: the debug information found in "/usr/lib/debug//usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-cups.so.debug" does not match "/usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-cups.
warning: the debug information found in "/usr/lib/debug/usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-cups.so.debug" does not match "/usr/lib/gtk-2.0/2.10.0/printbackends/libprintbackend-cups.s
--------------------------------------------------

Comment 3 Domingo Becker 2009-02-25 13:10:33 UTC

It's easy to reproduce the error.
Just sit down on an up-to-date Fedora 10 desktop, open evolution and try to print some message.
I tested it on 3 desktops and the results are the same.

regards

Comment 4 Matthew Barnes 2009-02-25 15:53:20 UTC

Looks like your debuginfo packages do need updated to match the latest version.  You may need to enable the updates-debuginfo repository on your system if it isn't already.  See /etc/yum.repos.d/fedora-updates.repo.

Once those are updated can you please post another stacktrace of the crash?

Thanks.

Comment 5 Milan Crha 2009-02-26 09:39:36 UTC

Even I cannot reproduce this myself, then I was pointed to the right bug, where this was fixed upstream [1]. The fix did get it to Fedora's 2.24.4, thus the fix will be included in next release, 2.24.5, which will be in updates-testing within next two days or so.

[1] http://bugzilla.gnome.org/show_bug.cgi?id=569892

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