Red Hat Bugzilla – Bug 487334
Move Red Hat Create Case Entitlement out of Legacy Entitlements
Last modified: 2009-12-08 08:29:07 EST
Ability for a Red Hat employee to create cases on behalf of customers in CSP should be moved from a legacy entitlement to a permission in Issue-Tracker.
This bug is related: https://bugzilla.redhat.com/show_bug.cgi?id=501679
Summary: Red Hat Employee subscription is giving an access of web support to Jboss customers.
Summary: Red Hat Employee subscription is giving an access of
web support to Jboss customers.
Product: JBoss Customer Support Portal
Component: Support Cases
Estimated Hours: 0.0
Classification: Red Hat
Target Release: ---
Employee subscriptions are not providing any kind of web/phone support to
However, please check the below mentioned sku. It is giving an access of web
support to all red hat employees for the jboss products, which is not ideally a
SYS/?SVC0395: Red Hat Employee Subscription (Employee receives 5 one-year
entitlements for RHEL channels and Layered Apps, includes 1 Proxy as well, NO
SUPPORT, NO SATELLITE)
Sales team may avail 60 days supported jboss eval subscription if in a need of
web support access.
Can we rectify this situation?
For sprint planning:
Followup with Nathan Lugert to review work previously accomplished on this item.
BA will monitor.
Per below, I am closing this Bug. Should the business retaliate we can re-evaluate, but this appears to not be an issue at the moment.
From: "Nathan Lugert" <email@example.com>
To: "Nicky Bronson" <firstname.lastname@example.org>
Sent: Monday, December 7, 2009 6:25:14 PM GMT -05:00 US/Canada Eastern
Subject: Re: CSP Bug 487334
I don't think it is still valid as the old system works fine, it was
just a way to manage the entitlement through I-T.