Ability for a Red Hat employee to create cases on behalf of customers in CSP should be moved from a legacy entitlement to a permission in Issue-Tracker.
This bug is related: https://bugzilla.redhat.com/show_bug.cgi?id=501679 Summary: Red Hat Employee subscription is giving an access of web support to Jboss customers. https://bugzilla.redhat.com/show_bug.cgi?id=501679 Summary: Red Hat Employee subscription is giving an access of web support to Jboss customers. Product: JBoss Customer Support Portal Version: MR11 Platform: All OS/Version: Linux Status: NEW Severity: medium Priority: low Component: Support Cases AssignedTo: csp-bugs-watch ReportedBy: pnikam Estimated Hours: 0.0 Classification: Red Hat Target Release: --- Employee subscriptions are not providing any kind of web/phone support to internal employees. However, please check the below mentioned sku. It is giving an access of web support to all red hat employees for the jboss products, which is not ideally a recommended way. SYS/?SVC0395: Red Hat Employee Subscription (Employee receives 5 one-year entitlements for RHEL channels and Layered Apps, includes 1 Proxy as well, NO SUPPORT, NO SATELLITE) Sales team may avail 60 days supported jboss eval subscription if in a need of web support access. Can we rectify this situation? Thanks Pallavi
For sprint planning: Followup with Nathan Lugert to review work previously accomplished on this item. BA will monitor.
Per below, I am closing this Bug. Should the business retaliate we can re-evaluate, but this appears to not be an issue at the moment. Nicky Bronson From: "Nathan Lugert" <nlugert> To: "Nicky Bronson" <nbronson> Sent: Monday, December 7, 2009 6:25:14 PM GMT -05:00 US/Canada Eastern Subject: Re: CSP Bug 487334 Nicky, I don't think it is still valid as the old system works fine, it was just a way to manage the entitlement through I-T. Thanks, Nathan