Bug 496401 - USB probe fails to find Smart-UPS 1000
USB probe fails to find Smart-UPS 1000
Status: CLOSED NOTABUG
Product: Fedora
Classification: Fedora
Component: kernel (Show other bugs)
10
All Linux
low Severity medium
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Assigned To: Kernel Maintainer List
Fedora Extras Quality Assurance
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Depends On:
Blocks:
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Reported: 2009-04-18 13:50 EDT by Jeremy Sanders
Modified: 2009-04-20 06:05 EDT (History)
5 users (show)

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Fixed In Version:
Doc Type: Bug Fix
Doc Text:
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Clone Of:
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Last Closed: 2009-04-20 06:05:11 EDT
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RHEL 7.3 requirements from Atomic Host:
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Description Jeremy Sanders 2009-04-18 13:50:41 EDT
Description of problem:
Using the updates testing kernel, 2.6.29.1-30.fc10.x86_64, my machine cannot properly detect a Smart-UPS 1000 attached to the system via USB:

Apr 18 18:12:37 xback2 kernel: ohci_hcd 0000:00:13.1: PCI INT B -> GSI 17 (level, low) -> IRQ 17
Apr 18 18:12:37 xback2 kernel: ohci_hcd 0000:00:13.1: OHCI Host Controller
Apr 18 18:12:37 xback2 kernel: ohci_hcd 0000:00:13.1: new USB bus registered, assigned bus number 3
Apr 18 18:12:37 xback2 kernel: ohci_hcd 0000:00:13.1: irq 17, io mem 0xfe02d000
Apr 18 18:12:37 xback2 kernel: usb usb3: New USB device found, idVendor=1d6b, idProduct=0001
Apr 18 18:12:37 xback2 kernel: usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
Apr 18 18:12:37 xback2 kernel: usb usb3: Product: OHCI Host Controller
Apr 18 18:12:37 xback2 kernel: usb usb3: Manufacturer: Linux 2.6.29.1-30.fc10.x86_64 ohci_hcd
Apr 18 18:12:37 xback2 kernel: usb usb3: SerialNumber: 0000:00:13.1
Apr 18 18:12:37 xback2 kernel: usb usb3: configuration #1 chosen from 1 choice
Apr 18 18:12:37 xback2 kernel: hub 3-0:1.0: USB hub found
...
Apr 18 18:12:37 xback2 kernel: usb 3-2: new low speed USB device using ohci_hcd and address 2
Apr 18 18:12:37 xback2 kernel: usb 3-2: New USB device found, idVendor=051d, idProduct=0002
Apr 18 18:12:37 xback2 kernel: usb 3-2: New USB device strings: Mfr=3, Product=1, SerialNumber=2
Apr 18 18:12:37 xback2 kernel: usb 3-2: Product: Smart-UPS 1000 RM FW:669.18.I USB FW:7.3
Apr 18 18:12:37 xback2 kernel: usb 3-2: Manufacturer: American Power Conversion
Apr 18 18:12:37 xback2 kernel: usb 3-2: SerialNumber: AS0830132399
Apr 18 18:12:37 xback2 kernel: usb 3-2: configuration #1 chosen from 1 choice
Apr 18 18:12:37 xback2 kernel: generic-usb: probe of 0003:051D:0002.0001 failed with error -62
Apr 18 18:12:37 xback2 kernel: hub 3-0:1.0: port 2 disabled by hub (EMI?), re-enabling...
Apr 18 18:12:37 xback2 kernel: usb 3-2: USB disconnect, address 2
...
Apr 18 18:12:44 xback2 kernel: hub 3-0:1.0: Cannot enable port 2.  Maybe the USB cable is bad?
Apr 18 18:12:47 xback2 kernel: hub 3-0:1.0: Cannot enable port 2.  Maybe the USB cable is bad?
Apr 18 18:12:50 xback2 kernel: hub 3-0:1.0: Cannot enable port 2.  Maybe the USB cable is bad?
Apr 18 18:12:53 xback2 kernel: hub 3-0:1.0: Cannot enable port 2.  Maybe the USB cable is bad?
Apr 18 18:12:53 xback2 kernel: hub 3-0:1.0: unable to enumerate USB device on port 2

This device worked fine under kernel-2.6.27.21-170.2.56.fc10.x86_64

Version-Release number of selected component (if applicable):
kernel-2.6.29.1-30.fc10.x86_64



Additional info:
[root@xback2 ~]# lspci
00:00.0 Host bridge: ATI Technologies Inc RD780 Northbridge only dual slot PCI-e_GFX and HT1 K8 part
00:03.0 PCI bridge: ATI Technologies Inc RD790 PCI to PCI bridge (external gfx0 port B)
00:0a.0 PCI bridge: ATI Technologies Inc RD790 PCI to PCI bridge (PCI express gpp port F)
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 14)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] HyperTransport Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] AddressMap
00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] Miscellaneous Control
00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] Link Control
01:00.0 RAID bus controller: 3ware Inc 9650SE SATA-II RAID PCIe (rev 01)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 01)
03:07.0 VGA compatible controller: ATI Technologies Inc 3D Rage LT Pro (rev dc)
Comment 1 Pete Zaitcev 2009-04-18 14:07:09 EDT
That's just a duff cable or chip in the UPS. I don't think I ever saw
a stray EMI indication from a hub. It takes some serious noise on
the bus to trigger that. Make sure the cable isn't bent or worn.
Comment 2 Jeremy Sanders 2009-04-20 06:05:11 EDT
Sorry - this probably isn't a bug. I restarted everything and it went away. I've switched back to old-fashioned serial!

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